Hotel Dalat dengan Bar

Dalat Palace Heritage Hotel It’s true that the last time we stayed at the Dalat Heritage Hotel was years back. It had a different name then too, when it was, we believe, under a different management. The place was beautiful, with vanished wooden floors, beds with canopies and bath tubs on steady golden legs. Golden taps and fresh looking bathroom tiles. Most importantly, it was clean, the cushioned chairs felt firmed, the rooms & bathrooms brightly lit. It was an equivalent if not better than the Raffles in Spore. We decided in our latest trip to stay at the now Dalat Heritage Hotel for two nights, 23 & 24 July 2025 . We learnt that it had changed hands and while we expected it to have aged, we thought most hotel managements, would have done some upgrade, some renovation some replacements of essentials. Sad to say, our stay was a tremendous let down. I’m trying not to use the adjectives “traumatising experience” and will not offer photos, so that the hotel has an opportunity to spruce it up and bring it to its former glory. The property has too much potential & history to be abandoned by visitors to Dalat. We stepped into a an old, tired looking lobby. Waited a long time to register and was told to expect welcoming drinks which never came. We girls had to use the “ladies. ” another disappointment. It was old, the flush was a pull up lever which almost didn’t work. The taps were tarnished. We finally got into our rooms. The floors were scratched, not quite the varnish, but we thought, it’s ok, a little authenticity, somethings must age. The beds still had its canopy, but the linens looked worn, tired. The little table with its two cushion chairs were well placed, but the cushions were totally worn, we could feel the base of the seat. There was a dressing table, thoughtful… but then there was no light for any lady, vain or otherwise, to apply her war paint. The room was badly lit, no extra lights at the dressing table or anywhere. The stand alone cupboards were large, but dark as well. I almost missed the black hair dryer kept in there, and we couldn’t find the room slippers and had to ask for help to locate it in the cupboards. The most disappointing was the bathroom. It was badly lit as well. The taps were all tarnished and without my glasses, I could see the bits of mould growing around the base of the tap. There was also limescale deposits. The floor tiles were badly worn, and I wish I could say it gave the bathroom a feel of the grandeur of yesterday years ageing gracefully, but hygiene is too important here to do so. The highlight was when we took a shower and stepped into the bathtub supported by “stone legs.” It wobbled continuously and made such a lot of noise that kept the user on edge. Then, we saw it all, the grouting of the wall tiles were caked with black moulds. To top it all, the bathroom had a stench of clogged pipes. It stayed with us like a faithful friend that won’t leave even if we tried pushing him out the door!! Did I mention the mosquitoes that bunked in with us? They bit my friend on the face & eye lid which swelled for 2 days. In the mornings, they sounded the wake up calls around our faces. If it had been possible, we would have cancelled the wake up calls. Breakfast was good. There was a good spread and the chefs behind the counters were friendly and all smiles. However much could be done to train the waitresses, who hid in corners. I asked one of them where the toaster for the bread was, she said there was none. I found it on the second morning. It was there all along. I guess her English needs polishing. Luckily, the porters were friendly and quite quick with umbrellas as it rained the whole 2 days we were there. On the whole, the hotel had a handful of local guests while we were there. I hope they chip in, in encouraging the hotel to relook at its offerings. We would really like to go back, but perhaps, only if someone wrote a review that says otherwise.

I stayed for two nights and arrived late at night. The Front Desk staff who welcomed me were very warm and friendly. I was pleasantly surprised to receive a room upgrade, which I truly appreciated. The resort itself is lovely, with beautiful gardens and flowers that create a relaxing atmosphere and make it enjoyable to walk around. The room was generally nice; however, there was an unpleasant smell in the bathroom, and the soundproofing could be improved as I could easily hear people talking in the corridor. Breakfast was generally good, with a nice selection of food. The staff were attentive despite the busy hours. The main disappointment during my stay was the inconsistency regarding the late check-out. One day before departure, I was confirmed a complimentary late check-out until 2pm, and my key card was even extended. I appreciated this gesture, especially since I had mentioned that I did not mind paying if needed. However, on the day of departure, the manager informed me that the hotel was fully booked and that the late check-out was no longer valid. Unfortunately, no alternative solution was offered, and it seemed as though there was some doubt about my confirmation. Luckily, my bags were already packed, and I was able to check out immediately. I later sent an email to express my concern. Another manager responded politely and offered a solution and courtesy gesture, which I appreciated. However, by then I had already checked out and made alternative plans, so it was a bit too late — though I do value the effort to follow up. I was also traveling on my birthday. While I am not someone who expects celebrations, it was a little surprising that there was no recognition at all, especially for a brand like Grand Mercure. Overall, the resort is beautiful and the service is generally good, but better consistency in communication and service delivery would enhance the guest experience.

The hotel has a very convenient location. The rooms are clean and bright, with large windows. In my room, the window faced the sunset, and the sunlight warmed the room throughout the day. This made the room pleasantly warm, even in the evening. It was nice to return to a warm room after a long day, thanks to both the sunlight and the view of a beautiful sunset. The placement of power outlets was convenient, and the room included a kettle, which allowed me to make tea easily. The hot shower was also a plus. The parking area was secure, closed, underground, and very spacious—perfect for both bikes and cars. Overall, the hotel gave me a sense of safety and coziness. However, there was one downside I encountered. The bathroom was extremely small, and the shower kept flooding the room. On the first day, I reported this issue to the staff. They responded promptly by wiping the floor with dry towels and removing the water. Unfortunately, the problem persisted. The next day, I asked them to fix it again, and they removed the floor filter, which was blocking the water drainage. While this improved the situation, it did not completely resolve the issue. It seems the shower area wasn’t adequately sealed, as water continued to seep out into the room. This made it impossible to take a long shower, limiting me to very short ones. Despite this, my overall impression of the hotel is positive.

Kami menempah hotel untuk satu malam. Kami menyukai hotel ini. Lokasinya di tempat yang indah, di tepi tasik. Wilayah hotel adalah besar, dijaga dengan baik, sangat menyenangkan untuk berjalan. Kakitangannya ramah dan sentiasa membantu dalam menyelesaikan masalah. Sarapan adalah Vietnam, tetapi anda tidak akan kelaparan. Bilik bersih, bukan baru, tetapi tidak kritikal. Satu-satunya minus bilik adalah bau di tandas, tetapi untuk satu malam ia tidak kritikal.

If you're expecting a true 5-star hotel experience, you might be slightly disappointed. They really need to improve in order to live up to a 5-star standard. A child had scribbled on the wall with pencil, and no one had cleaned it off. There were drill holes in the bathroom wall, the shampoo was not refilled enough, there was no body lotion provided, and the refrigerator was completely empty. Our room was right next to an unfinished construction area of the hotel. The balcony was dusty and connected to other rooms, which did not feel very safe or private. Our motorbike was parked in the basement in the guest parking area, but it was frequently moved to another spot. I also tried to find the complimentary sauna, but it was only available to spa customers. I was satisfied with the breakfast selection, which was varied and suited our taste, especially the Pho. The dining area was very crowded during peak morning hours. Our table was taken by someone else while we went to get food. The staff seemed overwhelmed and not very professional; they were somewhat sparing with their words and smiles. We celebrated our wedding anniversary here, and the hotel prepared a small gift for us, which I truly appreciated. The location is quite convenient, close to the city center. There is a park with many beautiful flowers right in front of the hotel.

The young man that wearing spectacular was so helpful and kind. I give 5/5 to him services. He will bring our luggages upstairs until infront the room. The view is so so but still beautiful. After check out the hotel gave the gift for every their customers. The small flower pot. But it was not friendly-citizens because no lift.

A new hotel with reasonably sized rooms but no air conditioning. It's a bit far from the city center, and there's no soundproofing, so you can hear all the street noise. The breakfast is varied, but the dining tables need cleaning; I sat at the same table two days in a row and found the same food stains that hadn't been wiped up.

The hotel's main advantage is its location. Apart from that, the hotel feels quite old. There is no elevator at the hotel, the receptionist carried our luggage upstairs when we checked in. However, when we checked out, we had to carry our luggage downstairs ourselves. The bathroom had an unpleasant smell, and the water pressure in both the sink and the shower was very weak, making it inconvenient to use. My stay at this hotel ended up being a very unsettling experience. The room door has a partially frosted glass panel, so I could clearly see the shadow of anyone standing outside. A man stood in front of my room several times, and I could see his shadow lingering there. I also saw him reaching for the door handle. It happened around midnight, and I was terrified. I was literally shaking when I reported it to the reception. The receptionist told me he had spoken to the man and said the man was ”just smoking” in the balcony. However, based on what I personally witnessed, it did not seem like someone who was simply smoking. I repeatedly saw his shadow outside my door as he stood there, checking my room. This made me feel extremely unsafe. What made the situation even worse was that there was no additional security latch on the inside of the door, so I did not feel adequately protected. I could barely sleep for the rest of the night. I hope the hotel takes guest safety more seriously by improving room security and ensuring guests feel safe during their stay.

Beautiful hotel. It was a second time to stay. All interiors are antique and building is made by brick and woods so great atmosphere. wifi, location, Staff and breakfast is all great.

Room was great, however online it states the room has a balcony & aircon which it did not. Overall really good location & the room was very comfortable. The pool is on level 2 not level 4 like we were told.