Cari Hotel 5-Star di Dalat

Had a wonderful stay at this new hotel. The rooms are clean, comfortable, and offer a great view. A special shoutout to the hotel staff, who are incredibly helpful and always eager to assist. In particular, Quyen at the reception was fantastic—she checked in on us daily via the hotel's WhatsApp to ensure we were enjoying our stay and had everything we needed. A quick tip: When booking a Grab, drivers can easily miss the entrance slope. If you are getting picked up and your driver seems lost, just ask the front desk—the staff are more than happy to call them and guide them to the lobby. Similarly, when returning to the hotel, keep an eye out and be sure to alert your driver as you approach so they don't drive past the entrance.

Жили всего одну ночь, не могу сказать однозначно все плюсы и минусы. Но в целом приличный отель. Есть недостаток, что рядом шумно. Но после 11 вечера вроде все затихает.

Hotel ini terdiri daripada 26 vila dalam persekitaran yang selesa dan dipenuhi pokok; perkhidmatannya bagus, dengan bas ulang-alik dan sarapan pagi yang agak banyak. Walau bagaimanapun, ia mungkin agak lama, kerana kemudahan bilik agak ketinggalan zaman. Saya menempah vila satu bilik tidur, tetapi bilik sebenar tidak sepadan dengan gambar, yang agak mengecewakan.

I stayed for two nights and arrived late at night. The Front Desk staff who welcomed me were very warm and friendly. I was pleasantly surprised to receive a room upgrade, which I truly appreciated. The resort itself is lovely, with beautiful gardens and flowers that create a relaxing atmosphere and make it enjoyable to walk around. The room was generally nice; however, there was an unpleasant smell in the bathroom, and the soundproofing could be improved as I could easily hear people talking in the corridor. Breakfast was generally good, with a nice selection of food. The staff were attentive despite the busy hours. The main disappointment during my stay was the inconsistency regarding the late check-out. One day before departure, I was confirmed a complimentary late check-out until 2pm, and my key card was even extended. I appreciated this gesture, especially since I had mentioned that I did not mind paying if needed. However, on the day of departure, the manager informed me that the hotel was fully booked and that the late check-out was no longer valid. Unfortunately, no alternative solution was offered, and it seemed as though there was some doubt about my confirmation. Luckily, my bags were already packed, and I was able to check out immediately. I later sent an email to express my concern. Another manager responded politely and offered a solution and courtesy gesture, which I appreciated. However, by then I had already checked out and made alternative plans, so it was a bit too late — though I do value the effort to follow up. I was also traveling on my birthday. While I am not someone who expects celebrations, it was a little surprising that there was no recognition at all, especially for a brand like Grand Mercure. Overall, the resort is beautiful and the service is generally good, but better consistency in communication and service delivery would enhance the guest experience.

Классный атмосферный отель, подъезд к паркингу не самый удобный, но не критично, в целом понравилось!

Tôi vừa có kỳ nghỉ tuyệt vời và thật sự rất ấn tượng với chất lượng dịch vụ nơi đây. N*** từ khi bước vào sảnh, tôi đã cảm nhận được sự chuyên nghiệp và thân thiện của đội ngũ nhân viên. Họ luôn nở nụ cười, sẵn sàng hỗ trợ và tạo cảm giác thoải mái như ở nhà.