I stay in hotels around the world for monthly travels. This is the worst hotel I have stayed in, (worse than non five-star ones)
- Fridge wasn't replenished every day i stayed. On one occasion, it wasn't replenished even after I had reminded them.
- When I called front desk, they would put me on hold, then hang me up.
Once, I asked if they could help to bring up my food from an Uber delivery. As I was about to give the Uber PIN required in Europe to them (to acknowledge the order), front desk brushed me off, saying he won't remember and will call me later, then hanged up before I had a chance to say anything.
Even tho they promised to bring the food up, it sometimes takes a couple more calls to remind them, so much so the delivery time was shorter than them bringing the food up.
- Room was not sound proof. I could hear the cleaning ladies every morning loud and clear, and could also hear my neighbours when they were at their bathroom which was near the door.
- The gym had minimal equipment for weight training and the steam room did not work.
- the whole hotel was dark, both in the day and night. At night, they even switched off the lights at the lobby where guests were to sit.
Maybe a two or three-star hotel. Definitely not luxury or five star
Terjemah