Hotel berhampiran Rheinufer Basel, Basel

War im August 2023 für eine Nacht mit der Familie in diesem B&B. Kommen wir zum Check In! Ich musste beim Check Inn Englisch sprechen! Wieso kann man in Basel an der Rezeption kein Deutsch???? Nun das Zimmer, wir hatten das Familienzimmer mit einem Doppelbett und zwei Einzelbetten. Das Zimmer war schön gross und sauber. Die Klimaanlage läuft gar nicht man kann einstellen was man will Sie läuft nicht. Ich nehme böse an das Sie vom Hotel bewusst abgestellt wurde. Was ich auch noch nie in einem Hotel gesehen habe sind die Fenster ohne Griffe!!! Man kann die Fenster weder öffnen noch schliessen!?!? Nun das Frühstück! Was soll ich sagen es war überschaubar und Eklig zugleich! Habe mir Salami und S*****en genommen und das Zeuch regelrecht ausgespuckt! Ja man hat uns zum Frühstück, tatsächlich Salami und S*****en serviert der wohl schon seit Tagen nicht mehr geniessbar war!

Clean well run hotel - all the staff were professional and very helpful - sorted out an incorrect booking without drama and helped book taxied etc - staff spurns even early ( 4.15 am) to help make the stay effortless Clean and professionally run place - we recommend. And rebook

I was confused before I arrived in person, so I will clarify the situation for you. There is an elevator that goes up to the fourth floor. The wheelchair accessible rooms have roll-in showers. There are bathtubs in two rooms on the fifth floor, which requires going up a flight of stairs. We stayed in a room on the fifth floor because it was more important to us to have a bathtub than to have a wheelchair-accessible room. Bonus: the rooms on the fifth floor have air conditioning! There is a shower in the bathroom. There is also a separate bathtub, which is surrounded by rocks. (Why?) The bathtub sides are steep. We found the mattress to be comfortable. The room has a sloped ceiling because the roof is sloped. There are hardwood floors and sky lights. There is also a glass table and a couple of chairs in room 550. We found the front desk staff to be very friendly and helpful. There are various free drinks and fruits (espresso drinks you make, water, and tea; apricots, apples, plums) and other drinks for purchase. The restaurant is open for breakfast and lunch (closing at 13:30). The garden is nice.

The stay was ok except for that fact that we left our charger for the toothbrush there and it was never returned. We reported it the same day as we had already left Basel when we noticed. We called 10 times in total only to be told a different story everytime. They confirmed us they had found the charger and would return it through Swiss Post to where we live. Its been over 2 months now, just to be told that its been sent 2 weeks ago and this is now a problem of either the Swiss Post (ridicolous!) or that I had given them the wrong address. Fine we called several times to confirm the address. Thats one of the most basic things in Hotellerie, sorry but you need to get that right. If people dont feel at home or safe, then its not a good hote. 1 star for that - and the price goes to the manager who took care of our problem. We wont be coming back.

商務出差，房間還不錯，就在展館對麪，火車站到酒店20分鐘車程。定的行政酒廊房間，行政酒廊就在接待台對麪的房間裏，選擇不多😂

Mooi verzorgd en eigenlijk 5* waardig hotel! Kamers zijn ruim en bedden slapen heerlijk. Enig minpuntje is de badkamer waar je moet douchen in de badkuip met een zeer kleine douchekop en het toilet direct achter de douchedeur. Voor de rest: - het personeel is top, ontbijt is volledig en uitgebreid - de gym en spa is heerlijk en het zwembad is heerlijk groot

在瑞士，這個價位來説，早餐出乎意料的好！工作人員服務態度也很好！The breakfast was amazing! And everybody in the hotel is very nice!

The place was beyond my expectation. The hostel looks wonderful from inside with historical character. The rooms are perfectly well organized and neat. The washrooms are clean. The staff are friendly and always there to help you, the receptionist recommended nice places to visit in Basel. They also give me a bike for free to help exploring the city. Check in and out process went smoothly and professionally, you can even do it totally online. The breakfast also was fantastic. The location is a walk distance from the Dan bahnhof and you can easily pick up a tram to go to the old city center. I highly recommend this place to whoever wants to visit Basel.

Novotel was a nice place to stay for our overnight in Basel. Easy check-in and check-out so we had no problems at reception. Our train left very early the next day so they kindly prepared our breakfast to take away which included 2 sandwiches and 2 bottles of water for each person. I can't say much about the facilities since we didn't get to explore but the hotel was a convenient location to get to Basel SBB. The reception staff also helped us book a taxi which we were thankful for as fewer trams went around the city so early in the morning. We were also given a Visitor Pass to travel around the city so the trams were free and we got a discount at the museum we went to. The only downside was there wasn't a convenience store nearby or maybe there was but we didn't get to see one immediately. Thanks, Novotel!

Our 3 day trip in Basel concludes on more positives than nagging issues. First the good part: Staff such as Steven, Catia and Michael are worth mentioning as they did their best to accommodate our requests. In general the front office staff seems rather well trained and courteous. Secondly the location of this hotel is ideal. With access to train, tram and bus stations within a couple 100 metres is very convenient. Sound isolation and sleep quality are pretty decent. Rooms are modern and seem to ve renovated recently. Ample parking available in the basement. The best part is the entrance of the hotel is within the private space and does not hinder public traffic. So parking the vehicle to offload the luggage is practical. I feel one of the best designs of this hotel is to be able to manoeuvre your car and allow guests to be able to safely disembark. Breakfast is decent and very clean setup. No signs of hygiene issues. And now to the few nagging issues: First the over engineering of elevators and their use can ve confusing at first. Staff should take time to read any messages and requests done through third party booking platforms. Although requests were addressed promptly but could have avoided delays. Room temperature settings difficult to comprehend for kelvins to Celsius conversions. Also the room was quite warm and slightly unpleasant in the evening. Breakfast should consider some infant friendly options too. Value for money - a miss for sure. Overall I would say it was quite a pleasant experience but the management needs to step up on making it a value proposition.