Hotel berhampiran Biddenham International School and Sports College, Bedford

My granddaughter had a fifth birthday party so I booked a stay for the night to save the sixty miles journey back to Essex . Maths came into this and holiday inn came top of the pile with breakfast thrown in so a no brainer . But as you can see by my ratings for cleanliness etc this hotel is way better than you would expect . The room we had was very nicely decorated and spotless. The bathroom was the same but there are tiny little details that might go unnoticed, like the bath towels are size xl and the shower is quality , the bed mattress is top quality . I could go on , but for my money I feel I got every penny . Breakfast was buffet style , so cereal , full English ,tea coffee juice , fruit , eat as much as you like . Microwave in reception , where else do you see that ? Reception toilets spotless. This is an eye opener for me as travelodge used to be my go to . But no more

Location and surrounding felt safe. As I was only staying for 1 night and had been invited to breakfast the following morning, elsewhere, I didn’t have the need to take up the offer of that facility. Maybe next time, as I was impressed with the hotel and their friendly staff, on the whole. The room was clean and the bed was extremely comfortable. I have no negative comments to make.

At least 3 times a year a group if us go for a quilting retreat. All the feedback is so positive. Great staff, friendly, welcoming, flexible. So clean and food- overfed and so much choice. Booked for 3 events in 2023 already and about to book for 2024. So glad we found this place.

It had been a while since we visited the Carrington Arms, but we'll be sure to return again soon. Such a great mixture of relaxed & friendly welcome and service combined with excellent food - a rare combination to get right. Especially as it was pretty busy for a Tuesday evening, with a couple of large groups. Despite this, we never felt service was slow or that we weren't looked after perfectly. Will was really helpful and friendly - as were all the staff - including those at the steak counter, where the option to select your meat is a great experience. We'll be back!

I'll start with the good - there was plenty of parking and the bed was comfortable! As for the rest of the Willows, the building is old, the inside is tired, run down and in need of complete refurbishment - as a bare minimum, the whole place needs a really good clean. The rooms and bathrooms are basic and at best functional. The carpets in the corridors are rucked up and serious trip hazards; the fire doors have holes in them where handles have been changed (what sort of fire door is that?). You get the gist... They are understaffed - we had to wander around the building trying to find someone to serve us at the bar on our first night. On the second night, there were just 2 young and inexperienced staff behind the bar despite there being a function for over 100 people. The wait was ridiculous, the staff didn't know their red wines from their white, and the drinks were overpriced - £1.70 for a dash of blackcurrant, £6.50 for a pint of beer! As for security, it's a joke. On returning to our room one evening we found that the cleaner had opened the window and left it wide open all day - and I mean WIDE open. Bearing in mind the room was on the ground floor, anyone could have climbed in and helped themselves to our belongings. The whole experience is one I would not choose to repeat. I have just tried to fill in the customer experience questionnaire, which Wyboston Lakes emailed a link for - but guess what... the link doesn't work! That sums up Wyboston Lakes and the Willows.

Fantastic. Greeted by a friendly and cheerful lady who then personally shows you to your room. Restaurant and bar staff friendly and nothing g too much trouble (Emilia) lovely girl and then breakfast in the morning sun again very friendly lady serving breakfast. Felt like you knew everybody. Rooms beautiful and food great. Would recommend

I love this hotel second visit within as many weeks! So clean and the staff are so kind polite and can’t do enough to help! They are all an absolute credit to this place

非常好的酒店