Pengguna Tanpa Nama
30 Mei 2024
Hotel is too far from the metro station. It is at least 20 minutes by foot from nearest train station (Dawanglu station), about 5 minutes via bicycle (1.5 yuan). Hotel is in the midst of a business area. Many people would be booking didi (taxi) every morning to go out. Arrived at the hotel past 2pm (check in time was 2pm), but the room was not available yet??? I still had to wait for another 1 hour for them to get the room ready. When asked why wasn’t the room ready yet, they only said it was due to previous guests checking out at 2pm… When we went up to the room, the room floor was still wet. Overall the room was dusty, some parts of the floor was slippery even after it was dry. We went out for dinner and after coming back the aircon was switched off and wasn’t cold at all after switching back on. We called the front desk to ask, they only said they would send a technician. But after 30 minutes and a second call, only did the technician come up to inform us that the aircon for the entire level malfunctioned. Basic housekeeping was done daily. Laundry room available at level 1. Overall was not very satisfied with the services of the staff after encountering all these issues, would not come back again.
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