Hotel 5 Bintang Terbaik di Beijing

There were several service delivery lapses at the Horizon Club front desk that fell short of the expectations typically associated with a five-star hotel. These areas present opportunities for improvement.

It was my friends' first time visiting Gu Bei, and Celin and her team prepared the most memorable birthday surprise for them. They made our stay so magical, and the children and adults had a great time. The breakfast spread was spectacular, and they even prepared a cake and fruits for us. The hotel and hot spring were both clean. The hotel is centrally located near all the attractions. Despite the summer heat, we had the best time. Thank you!

Staff at Sofitel Beijing are welcoming and service level you can expect are on par with other 5 star international hotel brands around the world (although this is definitely not the case everywhere in China). There are numerous hotels in Beijing to chose from, but I have decided to come back to the Sofitel everytime, simply because I know I will get the same level of service and etiquette. A special shout out to Clarey and Leah for their professionalism and customer service which made my stay that much more enjoyable. The deluxe rooms are very very generally sized and the suites on the top floors have some of the largest floor space in my experience. One downside of a nice, fancy, modern decor is that it uses many different materials and does not hide general wear and tear well, leaving scratches and scrapes that looks worse than it is. Comfort level of the hotel is definitely the main draw card. Makes it difficult to want to leave the hotel. But the subway is a 5 min walk if you want to get around during peak hour to avoid traffic congestion, otherwise getting around with DiDi or taxis are fairly cheap where ever you go with the hotel’s location.

The room 1545 was dated design. It was oak wood cabinets, and did not seem like a 5 star designed hotel. It was very clean, and had a 2 bedroom with washer/dryer in the kitchen area which was convenient. We arrived late and the front desk staff did not really help us at all. They did not welcome us, and just did the check-in transaction pretty impersonal. Later during the day the staff was much better. The location is the best in Beijing, close to Forbidden city, and tons of places to eat. Some of the best restaurants in the world are near by. The breakfast buffet could be larger and have more offerings - but even though sparse the food was good and the service was excellent. Literally no coffee machine in the room, just a tea pot for boiling water and some instant coffee! This was a huge disappointment. Also, we called Telephone 0 for front-desk and had to do it literally 15 times to get a hotel clerk. And also the clerk did not understand English but still answered the phone as ”Hello”. They should never say English words if they don't speak English. It makes it very frustrating. No ATM on site, but about 400m down the street at Bank of China. The taxi stand is down the hill but convenient, but don't use Hotel porter since they just call Didi for you. Could be better, needs to modernize - but fantastic location. Oh, the Patisserie / Coffee shop on Level 1 is excellent but not open until 10am. No idea why! The indoor pool is great - but you need to get a head cap for 30 RMB.

I used to stay her regularly before the pandemic and have not been here in a long time. Glad to see they are able to uphold their quality and service. Wonderful experience. Good price for this seat !! Will stay here again when in Beijing !

This hotel has a grand lobby, but the big columns in the hotel are not as fantastic as shown in the online pictures. It was a bit disappointing. In addition, the elevators are very out-dated and tried to close when people were getting in. The elevators hit my husband multiple times. The room is also out-dated. But the location is unbeatable, right next to the Wang Fu Jing subway station.

Lokasinya sangat baik, hanya 5 minit berjalan kaki dari Metro Line 4. Ia boleh dikunjungi dalam 4 hentian kereta api bawah tanah dari Stesen Kereta Api Beijing South. Terdapat pusat membeli-belah yang besar hanya dalam jarak beberapa minit berjalan kaki. Ia hanya sepuluh minit pemanduan dari Kota Larangan, Lorong Dongjiaomin, Kuil Baita dan tarikan lain, menjadikannya sangat mudah untuk bersiar-siar. Bilik-bilik hotel adalah reka bentuk moden dan sangat bersih. Kakitangannya ramah dan bersemangat. Saya ingin memberikan apresiasi istimewa kepada pasukan Xiao Shen di kaunter penerimaan tetamu atas perkhidmatan mereka. Sarapan di hotel adalah pada bahagian yang lebih ringan, tetapi rasanya sangat mesra. Hotel ini sesuai untuk tetamu yang melancong ke Beijing atau dalam perjalanan perniagaan. Saya tidak sabar-sabar untuk tinggal di rumahnya lagi lain kali saya pergi ke Beijing.

It was wonderful hotel and they help a lot. They can speak English. Happy to stay here. We didn’t have breakfast at hotel so I dont know about breakfast.

This hotel is devised into 2 buildings, I ended up in a part called Villas . The staff there was very nice , feel like a little family hotel . You have to walk a few 100 meters to get there from the main hotel . If you have much luggage or some disability regarding walking this is not the place . No elevator and I stayed on the second level , but I like walking and to have some exercise so for me it was ok . Room is very small but the rate is also small .

Perkhidmatan: Pertama sekali, terima kasih kepada Zhang Tongfei FiFi kerana membantu kami menarik dua beg pakaian besar dan membawa kami ke bilik Tidak mudah untuk seorang gadis kecil menyeret dua bagasi besar dalam perjalanan. Kebersihan: Dapat dilihat pengurusan hotel sangat baik Kepala pancuran mandian, keran dan pintu bilik mandi di dalam bilik semuanya berkilat dan tidak mempunyai kesan air. Perkhidmatan: Semasa meninggalkan hotel untuk mengambil bagasi yang disimpan, adik lelaki Jay Wang Shijie sangat bersemangat untuk membantu mengangkut bagasi dan menunggu bas - mengambil bagasi dan menaiki bas. Secara keseluruhan, selain daripada memasuki taman sejam lebih awal, ini adalah hotel yang melakukan kerja yang hebat dan sangat disyorkan.