Hotel berhampiran Berlin-Lichtenberg, Berlin

Hotel liegt gegenüber dem Tierpark, Parkplatz: innerhalb der Umzäunung 4 € und außerhalb kostenlos Zimmer sehr gut und schönen Ausblick vom 8.Stock, Sauberkeit gut, kein Kühlschrank vorhanden, Getränke am Automat, Betten gut, Rezeption sehr zuvorkommend und hilfreich

The hotel is a convention hotel and the convention centers are huge and great for events. There are lots of restaurants to choose from, but the hours are incorrect and the employees at the desk do not know the hours of the restaurants…so good luck! We stayed in wing 2 and there are 3 elevators, q of which is not on. Unfortunately the elevators may take 15 minutes to pick you up. If they aren’t overly full. The rooms are what would be 3-stars in the US. They are very small, but mostly clean. The amenities are average at best, but not good compared to comparable hotels in Europe. Honestly, I’d not choose to stay here again. The people are friendly, but the hotel is lacking in quality and customer service.

The carpet in my room had several stains of various ”vintages”. The hotel offered to switch my room after I complained, but the issue seemed to be the hotel's cleanliness and appearance standards rather than this particular carpet, so I just stayed. The pictures advertising the particular room type I booked of course didn't show dirty carpets, but DID show a sweet little espresso machine. There was, however, no espresso machine in my room. The hotel claimed to not have any control over what pictures are used to represent their rooms on sites like Expedia (I booked through them), but Expedia also claimed that they had no responsibility to accurately represent the room in photos. The wifi is HORRIBLE. I lost several hours of work due to navigating this. When I complained, they gave me the special router guests typically have to pay for (for ”high speed wifi”), but the person at the desk said it isn't that much faster. Looking at past reviews I could see that guests have been complaining about the wifi for a while, and the hotel has been promising to fix it for a while. There is a phone in the room, but no instructions for how to use it to reach the front desk or to make any other call. Zero doesn't work.

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

This was a great hostel in Berlin. Neighborhood was super cool and it was the most lively of the hostels we stayed at during this trip in Euro. We got lucky with our room as it was down a hall by itself and even though it was near kitchen it was pretty quiet. The staff was super nice and helpful and the room was spacious despite being 6 beds. Bathroom was also nice and clean. Only complaint would be it's on the pricier side for hostels, and the kitchen did not have much to use for cooking compared to others.

Pillows very flat and non existent. Some of staff attitude were something to be desired. Beyond basic amenities in the room. €4 for bottle of water in room crazy when vending machine downstairs €2 for water. Didn’t make it easy to redeem incentive for not using housekeeping. Safe in room didn’t work

This hotel has had a revamp and is now called the Art Hotel, Park Plaza. There is another Park Plaza nearby…..we ended up there first! So don’t get confused!! Once you find this hotel….we arrived on the day of a national strike… it’s fab. Ignore the journey planner…. This hotel is a less than 10 min walk from the western end of the U1 line. The room we had was on 5th floor on a quite busy street, but it was so quiet we didn’t realise it until we looked out of the window the following morning. The bed and pillows were so comfortable, a great night sleep was had by us both. Shower was a big rainfall type with a smaller head shower head option if you wanted. Complimentary Elemis shower gel, hand wash, as well as body lotion. Breakfast was worth every penny as part of your B&B option. Otherwise it’s €18 for a full option or €5 for coffee and a croissant in the bar. Breakfast was fresh, pastries, cheese, meats, toast, mushrooms, sausage, bacon, pancakes, cereals, yoghurts; you could make your own fresh juice from fresh veggies & fruits. Coffee was excellent (I was told)…. I took my own teabags as I am very fussy, and made great tea. There is a spectacular hot water urn……that is very ornate and was awesome. Staff were multilingual and very helpful. Nothing was too much trouble and they were very insightful about the local area, and the available public transport options. I would highly recommend this hotel which has pop art throughout. We are planning to head back to visit Berlin again and we will most certainly stay here again.

a budget hotel with budget facilities. I expected nothing more and nothing less. In my experience it is what it says in the description. The location is good, close to a metro station and within walking distance of checkpoint Charlie. The hotel had a nice bar area adjoining the check in desk. With a comfortable place to sit down. The bed is very soft though in a twin room they are too close together. The hotel offers AC in the hotel room and a radiator for towels in the bathroom. However the AC is a bit week, so give yourself plenty of time to cool down before you sleep.