Hotel berhampiran Bärenbrunnen di Berlin

Everything from the location to the breakfast buffet was terrific. We would only give feedback on the mattress quality and how we could not cast media from our phones to the tv unless we paid extra for the faster internet per day.

離地鐵口步行大約12分鐘路程。房間乾淨，空間大，設施齊全，隔音稍差，需自備拖鞋和洗漱用品。 前台辦理入住效率低，等待的人排着長隊。給我辦理入住手續的工作人員先忙自己手頭的事，讓我在旁邊等了很久。我中途問她什麼時候可以辦理入住，她讓我再等會，於是我錯過了參觀國會圓頂的預約時間。退房時，是另外一位工作人員，很熱情，效率高。

Das Estrel Berlin ist ein beeindruckendes Hotel. Die Zimmer sind geräumig und komfortabel. Der Service ist professionell und zuvorkommend. Das Frühstücksbuffet bietet eine große Auswahl an leckeren Speisen. Die Lage des Hotels ist günstig, in der Nähe von öffentlichen Verkehrsmitteln und Sehenswürdigkeiten. Alles in allem ein empfehlenswertes Hotel für einen angenehmen Aufenthalt in Berlin.

We were left a little confused about this hotel. My husband and I stayed here for 8 nights visiting family close by hence the reason we had to stay in this area. We had mixed feelings about the hotel but I would stay again. It appears this hotel belongs to a chain of hotels. I suspect that the write up of this hotel on booking sites is generic to cover all of their hotels. The internet shows it has a restaurant and considering the guests can come from anywhere, the word restaurant means different things to different people. In this case it meant the breakfast room and not somewhere you could have lunch and dinner. However the Italian restaurant next door Il Nouvo is amazing. I had emailed on two occasions previously to ask whether or not they supply any type of transfer from the airport as it is quite expensive. I never received a response. That was disappointing. I don't necessarily know if the request goes to his hotel or to the head office but it is poor poor service. We booked directly through the hotel, and it was reasonably priced for the area and included breakfast. On arrival we were treated great and service was great. There is a nice seating area in the foyer and at reception there is water with lemons for guests as well as a fruit bowl full of fruit. I note that staffing changed regularly at the desk within the time we were there so service wasn't always consistent. I'm not sure if there is an employment issue as we were told that some staff weren't familiar with the hotel as they were from another site. At one point I went to get a water, this may be trivial for some, but it hadn't been filled for a day. There were just lemons sitting on the bottom. I did ask reception if I could get some water. She filled it but it was the same lemons that had been there for 3 days. I note the next day it was refreshed. The bar which has drinks available was another mixed feeling. The reception staff operated the bar, it was situated behind them. I don't think it's their fault but they didn't know some of the drinks that were on the menu nor did they know how to make some of the drinks. One find young man was going to make an Aperol Spritz, with orange juice, as this is what the recipe said. We stopped him from doing that. There was a great little sparking drink they ran out of which was never replenished. Some of the drinks on their list, they didn't have. When a wanted a small sparkling wine, first time I was charged for the bottle and provided with the glass and the small bottle. Second time round served by a different staff member he poured me a drink and charged me the bottle price but kept half of it. Again, I don't think it's their fault, it's some sort of lack of training. This doesn't take away from their kindness and their effort. We were in the comfort room, and the windows open which is great. It was very clean. We faced the street from the side. A view of Neto - we see the humour in it and will remain as a mem

I stayed in the hotel on 8 December for one night with my wife, 3 years old son and 2 months infant daughter. Upon check-in we received an upgrade and a welcome drinks voucher being a Platinum member of Accor. I informed the reception that I would like to have a late check-out up to 2 PM because I will be outside at other part of the city for a meeting and might be late in afternoon. The reception agreed to it and told me that Platinum members have free late check-out. I also asked if the hotel honors Accor Ambassadors and the hotel refused that they are a franchise and they do not. The room given to us was Room 54 and it was good and hot as per the weather condition, 0 degrees outside. The beds were comfortable. After check-in and leaving the luggage in the room, I came to the lobby and I was working on my laptop when my wife informed me by phone that the bathroom was having a bad smell and the shower area had a problem, the water does not drain. I checked it and came back to the reception. The manager herself was available at reception and I informed her about the issue. She said she will get it checked. I went back to the lobby to work on my laptop. Despite complaining, the issue was not solved neither we were given any feedback. Next day I could not take a shower before going to work because there was plenty of water from the previous day. I tried to fix the drainage by myself but the water was taking a lot of time to drain. I left the hotel for the meeting. Around 11:45 AM my wife called me and said that the hotel wants her to check-out. I told her that I will send an email to the reception, if they come again tell them that I sent them an email and if they insist, come to the lobby with the luggage but it was difficult for her to come out with the luggage and the infant at same time. My wife had a health issue and it was not possible for her. I did not had local German calls allowed on roaming. I only had an internet SIM for EU. I excused the Deputy GM of the company I had a meeting with and sent the hotel an email. The Deputy GM asked me if there is a problem and I explained her that the hotel wants my wife to check-out now and being a Platinum member the late check-out is possible and I already had it discussed yesterday. She offered me to talk with the hotel directly using her mobile. She dialed the number and phone was on speaker. The phone was answered by the manager herself. I was told by the hotel that the hotel is fully booked but they lied, I checked later and several rooms of all categories were available including the one I stayed. I made a reservation for the same category of the room I am staying in just to show them that they lied and that the hotel is not fully booked. Reservation was late canceled as cancelation was free until 6:00 PM. I returned to the hotel as soon as I can and we checked-in to another Accor hotel. We are staying in Accor hotels since a long time and we never had such issues. In short the said hotel is

自助性酒店，初次體驗的客人大概都要花費點時間和精力去了解，才能成功入住。 酒店沒有前台，需要行李寄存的很不方便。

Perfect location to stay while in Berlin. My wife and I booked not knowing its right across the street from the last remaining section of the Berlin Wall. Bonus! The hotel is very clean, has friendly service and is priced better than any surrounding hotels. The breakfast was excellent and the room was cleaned daily. The location is teriffic, nearby to a subway station to get around the city. There's some bad data out there regarding parking: You have 3 options. 1.) €17 in a parking garage right next to the hotel. 2.) €10 at the East Side Mall, a 5 minute walk away. 3.) Free, near the wall but its location is unknown. East Side Mall was our preference. No need to look anywhere else. Book it!

Great location near check point and other landmarks. Only hot water in room no free coffee. Some staffs are friendly some aren’t so much I was confused with their city tax was charged 2.30 euros once and then 4.70 euros. Maybe it’s by percentage not a fixed rate no one in front desk was able to explain Check out was strict at 11 or 13 euros an hour Nice courtyard to relax

Pillows very flat and non existent. Some of staff attitude were something to be desired. Beyond basic amenities in the room. €4 for bottle of water in room crazy when vending machine downstairs €2 for water. Didn’t make it easy to redeem incentive for not using housekeeping. Safe in room didn’t work

a budget hotel with budget facilities. I expected nothing more and nothing less. In my experience it is what it says in the description. The location is good, close to a metro station and within walking distance of checkpoint Charlie. The hotel had a nice bar area adjoining the check in desk. With a comfortable place to sit down. The bed is very soft though in a twin room they are too close together. The hotel offers AC in the hotel room and a radiator for towels in the bathroom. However the AC is a bit week, so give yourself plenty of time to cool down before you sleep.