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Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Ulasan

Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1

Berlin|0.92km dari JD Sports
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

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Lihat Ulasan Tetamu untuk Hotel di Berlin

Mencari hotel berdekatan JD Sports? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Mercure Hotel Berlin Tempelhof
4.4/596 Ulasan
Everything from the location to the breakfast buffet was terrific. We would only give feedback on the mattress quality and how we could not cast media from our phones to the tv unless we paid extra for the faster internet per day.
Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Ulasan
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.
Motel Plus Berlin
3.7/587 Ulasan
離地鐵口步行大約12分鐘路程。房間乾淨,空間大,設施齊全,隔音稍差,需自備拖鞋和洗漱用品。 前台辦理入住效率低,等待的人排着長隊。給我辦理入住手續的工作人員先忙自己手頭的事,讓我在旁邊等了很久。我中途問她什麼時候可以辦理入住,她讓我再等會,於是我錯過了參觀國會圓頂的預約時間。退房時,是另外一位工作人員,很熱情,效率高。
Amaya Motel
3.9/56 Ulasan
Basic but clean hotel in a good location in  neukölln. It’s more like a hostel than a hotel, there is never anybody at the reception. So better have a cell phone ready to contact anyone if you need assistance.  when I arrived in the evening (you can check in until 10 pm) nobody was at the reception to open the door and I didn’t have a cell phone.
Grand Hostel Berlin Urban
4/540 Ulasan
Nice room, great breakfast, but not quite in the heart of things. It’s in Neukolln, which is down in the south eastern part of Berlin. That’s about 25-30 minutes from most places & sites. Great middle eastern restaurants nearby…just doesn’t seem very German. Breakfast was extra, coffee was extra, etc..
Estrel Berlin
4.1/553 Ulasan
Das Estrel Berlin ist ein beeindruckendes Hotel. Die Zimmer sind geräumig und komfortabel. Der Service ist professionell und zuvorkommend. Das Frühstücksbuffet bietet eine große Auswahl an leckeren Speisen. Die Lage des Hotels ist günstig, in der Nähe von öffentlichen Verkehrsmitteln und Sehenswürdigkeiten. Alles in allem ein empfehlenswertes Hotel für einen angenehmen Aufenthalt in Berlin.

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