Hotel berhampiran Basurto, Bilbao

A pleasant surprise this hotel next to the San Mames stadium, close enough to many points of interest in Bilbao. Very clean and with everything you need in the room and good quality as well. Breakfast was excellent with everything you could want, local specialities, champagne and wine, orange juice freshly squeezed, hot chocolate, a wide range of special teas, home made cookies and pastries, everything so tasty and diverse that it was a very difficult choice. The staff everywhere in the hotel was polite and helpful. Highly recommended for services and quality.

Una gozada el personal muy amable y nos recomendaron dónde ir a comer y visitar desde el minuto 1. Fuimos al concierto de Metallica y llegamos en menos de 3 minutos caminando.

El hotel está súper bien situado, lo mejor sin duda es el personal especialmente Mercedes. El desayuno muy completo y con unos horarios estupendos. Si tuviera que volver repetiría.

Very good hotel with very friendly staff. We had a beautiful, big room. It was very clean and everything looked new. The bed and pillows where very good. It' s 10/15 minutes from Casco Viejo by foot. And a 15 minute drive to the airport. Would definitly book again.

We had a wonderful time. There were problems with bookings but were resolved within a minute At the room (upgrade) we had a surprise with and leaving the hotel our car was cleaned . Enorms info and a wonderful breakfast were the topping on the cake

Good location as it is just next to train station and metro station. Located in the shopping region. With 5 star standard. Breakfast is good. Room is clean and big.

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

Very comfortable property with an excellent breakfast, fast elevators and wonderful staff. Advice provided by Adrianne was invaluable both for walking Bilbao as well as on getting to and exploring Vizcaya Bridge and Getxo. Would rate higher if beds were newer and location were better. There are NO decent restaurants in close proximity which makes it very inconvenient during rain every night during our five night stay in Bilbao.

酒店位置相當好，正對着老城核心區的那個橋且周邊很開闊，左前方是歌劇院右前方是河邊公園及教堂，地鐵樞紐站就在教堂邊。沿河邊公園去古根海姆博物館也只有1.6公里，這一段是最漂亮的散步道，當然門口交通也很方便。 酒店房間不大，之前一直有點擔心，但佈局設計比較合理，所以感覺還不錯，就是茶水處上面的吊櫃是尖角的，因為地方不大撞了2次頭。另外作為四鑽酒店沒有餐巾紙盒也是不習慣。拖鞋必須自帶，牙膏牙刷可以問前台要，膠囊咖啡、茶包和水也是自己需要的話每天問前台要（牙刷杯衹提供一個，不過杯子很有城市鋼鐵雕塑的韻味見圖）。 早餐品種較少不過也夠了，餐廳佈置和服務都不錯。

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.