Hotel berhampiran Diamond jubilee of Birmingham civic society, Birmingham

I stopped here one night with friends for my birthday. The hotel is easy to get to, and the location is excellent as it’s located on Broad Street, near Brindley Place which hosts a wide range of bars and pubs. So if you’re visiting Birmingham to have a drunken, night out or a special occasion then this hotel is perfect. There’s also parking on site behind the hotel which is very handy, unfortunately the car park isn’t discounted for guests stopping in the hotel. After waiting in a small queue, we attempted to check in at 14:30 (half hour earlier than check in ‘opens’) we were told the room wasn’t ready. Which wasn’t an issue as they had luggage storage available. We can back to check in at 16:00 and the queue was horrendous. I’ve never seen a queue as big as this to check in for a hotel before. We waited for 20 minutes until we checked in. The room was spacious, clean and well equipped. Although there were coffee cups left behind the curtains upon entry. The bathroom was very modern and had a walk in shower. The beds were unbelievably comfy and had plug sockets by the side of the bed which is a massive plus as not every hotel has this. Luckily, it was a quicker process checking out as you can just pop your keys in the ‘express checkout box’. Overall, a comfortable night stay in the heart of Birmingham, unfortunately the check in was horrific.

Fabulous hotel in the heart of Birmingham. Walk is not too far to Broad street which is where we were headed. The decor is tastefully done and the pool table on the 1st floor was greatly enjoyed for a little bit of relaxation and competitiveness. Stayed in a Penter plus room on the 7rh floor and despite the lack of bath robe and slippers which it stated on trip, the room was modern, fresh, clean and comfortable.

There is so much to unpack here when it comes to Selina Birmingham. Never again am I staying at this hellhole of a hotel. For a name like Selina, the hotel sure is nightmarish to stay at. It's shameful that the hotel shares the same name with my non-biological/cosplay partner. There is no breakfast but at least, the bedding, the pillows and the duvet are comfy (but most likely due to the fact that I’m tired) and the wi-fi is decent. Unfortunately, this is where the compliments stop, especially when the dorm rooms are so dark, you have to turn on the flashlight on your phone in order to see. Not to mention, there is no television in the room I was staying in. To make matters worse, the dorm room is cold, coupled with no heating. I honestly don't mind the cold most of the time but the room temperature is too cold for my liking. Speaking of the ground floor, the Korean receptionist told me that I'm not allowed to eat my food at a table at the cafe and told me to climb the stairs all the way to the third floor in order to eat my food. It isn't fair, considering the receptionist with the short, dark hair tends to allow me to eat my food at a table at the cafe during the very early hours of the morning. I eventually lost my patience and yelled at the Korean receptionist. It's rare when I lose my patience. I threatened in a growly voice with, ”I suggest you fill the pot noodle to the top with water unless you want a scathing, negative review to be blasted on the radio for everyone to hear?”. Finally, she got the memo. The rooms, bathrooms and toilets and facilities are unsanitary (for example, there are biscuit crumbs all over the bed sheets. I didn't know until I got out of bed), the entire hotel itself is not accessibility-friendly as if the lack of a lift and the staff not being accommodating towards disabled people such as myself isn’t of any indication, the kitchen and the kitchen equipment on the third floor are dirty, there is no hot water in some of the bathrooms within the dorm rooms, the bathrooms and the dorm rooms are shared (therefore, there is no privacy), the lights keep turning themselves off if you’re idle (I’m more used to turning on and off the lights on my own accord), you need to pay £10 for a padlock which is complicated for disabled people and the list goes on. The toilets, bathrooms, kitchen etc are just as dirty as Badea Faulkner and Olive Allison Brown from the Avanzar House in Middleton, Manchester not cleaning up after themselves. And don’t get me started on the staff being problematic. They aren’t very useful to the point where I had to shout at them due to their language barriers and them not listening to me, let alone understanding me. This is troubling for autistic people like me. Never in all my years have I encountered such frustrating hotel staff members. Compared to the other hotels I've stayed at in the past, the hotel staff in these hotels were never infuriating. If a lack of staff doesn’t tell you the appalling

The staff are very friendly and welcoming. The room was clean but had dust in certain parts of the lighting and table. The bathroom didn’t smell to good when we got there. There wasn’t much soap to wash your hands. Unfortunately at night time the people next door were loud and at times the door was shutting it would wake you up. The tv remote wasn’t working properly.

The budget IBIS is exactly that. But it’s functional and clean and somewhere to crash out for an evening. This would have had an excellent were it not for the comfort cooling system not working and the toilet fixtures falling off the wall (both reported to reception desk).

A lovely friendly hotel. Big thanks to Faiyaz (reception/bar) and Jeff (chef) for looking after us. After a long tiring day this was just what we needed. Great customer service. Highly recommend. Clean room, comfy bed and good location. We will be back. Thank you.

I needed somewhere to stay within walking distance of a venue in digbeth and of course on a tight budget. This hotel was a great price and the location I needed. Staff were really friendly and check-in/check out was very easy, reception is manned while the pub is open and a coded door gives access once the pub is shut. The bed I had was a bit uncomfortable I think it probably needs to be replaced but this is not a problem as most hotels I stay in the bed is a sprung mattress which is well passed it's sell by date. The other bed in the twin room was fine. Room and bathroom were very clean and the shower was powerful and hot. There's a little kettle with tea and coffee provided. A small convenience store is very close for snacks etc as the resturant was not open on the Friday we arrived or the Saturday but there is was a cooked breakfast on the Sunday morning which I didn't need to pre-book just turn up and order. I will definitely stay here again if the event I attended at the weekend goes ahead again in 2025.

I am extremely disappointed with the service provided by Trip.com. We specifically booked a holiday for our kids, taking into account our child's love for swimming. Prior to making the reservation, we diligently checked the amenities listed, which clearly mentioned an indoor swimming pool. However, upon arrival, we were shocked to discover that the hotel not only lacked an indoor swimming pool, but the manager and staff denied its existence altogether. I am deeply dissatisfied and frustrated, unsure whether it was the hotel management or Trip.com that misled us. This misinformation ruined our entire trip, leaving us utterly dissatisfied. I am thoroughly displeased with Trip.com's services and the lack of accuracy in the information provided.

The hotel is very clean and well organised, the bedroom is an amazing comfortable bed to sleep on. Honestly, I enjoyed my stay there. I love their staff customer approach very polite.

Amazing hotel to stay and a great view too. Cozy and quite environmentally friendly location. Highly recommended.