Pengguna Tetamu
4 Februari 2024
Turned up at the west vale villa . Lady was very polite and chatty and the villa smelt lovely and was very clean. Was shown to our double room which she said was the warmer of the 2 rooms available, it was FREEZING . We made a cup of tea in the room to warm up but had no more teabags for later on as she only leaves you 2 . The bedroom was tiny , it was a small double bed really hard , no chair in the room to sit on only the bed and the bathroom was very tiny too . No space in the bathroom to put toiletries and if you are of a larger build you would struggle to sit on the loo. Breakfast was just ok , sausage very hard and mushrooms had herbs in them , no choice for cereal either . My worse thing about this property was the cold I had told her I had recently had an operation so I feel the cold a lot , but after our cup of tea we went for a walk for a couple of hours to come back to the room still freezing the radiator not coming on . My hubby went to talk to her after another customer spoke to us on his way out telling us he was going out as his room was freezing too. The lady said she would put on the heating on but she doesn’t like leaving it on when people go out for the day , that’s terrible in this cold weather having to ask to keep warm. The room and bathroom was that icy cold I couldn’t bring myself to have a shower . It was turned on so it was warm for the morning however I think had my hubby not asked it would have stayed cold. For £80 a night just small basic things such as keeping guests warm and making sure they can have a cuppa when needed I would say should be priority . It’s such a shame as it was clean but I have stayed In expensive and cheap hotels in the past and this was the worse for comfort , shouldn’t be charging that price for what we get . Won’t ever be returning .
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