thomaspE1238HT
3 November 2022
Don't do it! I've been staying at Blanco County Inn for 16 years, an average of 4 times a year, and this is my first time since new management took over in summer 2022. And it will be my last. They want your money, not your business. There is literally no one to speak to about anything - not to reserve a room (you have to go to a website), and not to get service for anything (you have to send an email). My TV wasn't working right, and WIFI wasn't working. Sent an email. Got an apologetic email response saying that it was first priority the next (Saturday) morning. Just before noon on Saturday, another email: Sorry, it won't be fixed til Monday. I emailed back: Did you come take a look at it? No response. A few hours later, I emailed again: Please call my cell number. No response. The room's shelves (with supposedly clean dishes) were dirty. No microwave in the room. No waters in the fridge. The ice machine on site was turned off. The nice outside marquee sign is no longer lit at night. The new owners don't want to inconvenience themselves with customers showing up and making them work. When I requested a refund for the stay, another apologetic email, with no acknowledgement of a refund request. During all of this: Not a single phone call from anyone. They're hiding behind an email box, with no concern for the customer. And now, sadly, I no longer have concern for the Blanco County Inn. What a disappointment.
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