Pengguna Tetamu
18 Oktober 2023
We booked a week long stay in one of their 2 bed villas, l will start by saying that the view is gorgeous. BUT that's where the good things end. The bedroom in the villa smells strongly of mold , the pictures speak for themselves(the mold on the photos are mostly underneath the wadrobe in the bedroom, but there are also molds in the bathroom, along the tiles on the floor, we also have a video if anyone is interested). After talking to management they sprayed bleach (or some kind of strong chemical) in the bedroom to get rid of the mold, but the room smells still of mold and even strongly of bleach (sorry but we will not sleep in a bedroom with mold and bleach in a 4 star hotel), as we tried to talk to the management about this issue, as we had to sleep in the smaller bedroom in the villa with 2 single short uncomfortable beds put together , they got very aggressive, the guy at the reception even laid hands on my partner and tried to drag him out of reception. It's shocking how they treat their guests and certainly not the behaviour one would expect from a 4 star hotel.
Terjemah