Hotel berhampiran City Square Park, Boston

The room was very clean and modern. The staff was wonderful also. I would definitely stay again and loved the connected pub for food.

I’ve been attending an event at this location for the last 3 years and this was by far the worst one yet. The rooms are SMALL… a suite is the size of an average hotel room. The queens were hardly enough for a couple. Their run rooms are literal closets. It is very clean, staff was great about replenishing towels and providing extra within a reasonable time. However, I was a little taken back when management refused to accommodate the event and often shoved us out of the way to prioritize 2-3 pilots coming in from the local airport. We are a 2,500+ person event and staff seemed to go out of their way to make things extra difficult. Elevator lines were ridiculous and when we tried to use the stairs, one of the managers lied and said they didn’t have any. Luckily we found them ourselves and just proceeded to use them as necessary. I was taken back by the bell hops who literally shoved their hand in your face demanding money before you could even take your bags off the cart… certainly made me not want to tip them at all especially after watching them man handle our luggage and throw it around. When it was time to leave, one member openly groaned in annoyance when we had requested our bags be taken to valet. Nobody wanted to do their job without extra money being tossed at them. Finally we got our luggage to valet and before I could even get my wallet out one member scoffed in disgust and tossed the cart at us… certainly not going to tip after that tantrum. 3 years ago this was my favorite location but you can actively see the decline in service and respect toward patrons. The location is ok at best. It’s in walking distance to great restaurants and such, however it’s impossible to park and unload on the main busy street. I’m glad we have a new hotel for next year…

This is an excellent hotel. The hotel was clean and felt very safe. The staff were very nice and made us feel welcomed. The location is great if tou want to spend a few days in Boston. I would recommend this hotel and stay here again. It was a beautiful time of the year ti visit and the weather was unseasonably warm.

First and last nights were very noisy, so bad I constantly woke up. Not the hotel or guests fault, but my room was right outside the parking lot and a loading / unloading area of some sort and it was really a nightmare. Everything else was good.

We were here for spring break and, as I always write here, it very much pays to be a Bonvoy elite member. Our titanium level unfailingly gets us upgrades and rooms on the upper floors as was the case on this stay. Views from the 30th floor are majestic. This was in a great location for us. Walkable to Boston Common and lots of food around. Check in is easy. They have the system where one comes in at street level and then up escalators/elevators to the lobby where we were quickly and efficiently checked in with very courteous service. Both the rooms we had on this reservation were delightful. Our mini-suite came replete with a large L-shaped sofa, plenty of space and a very comfortable king bed. I applaud Westin in particular, and Marriott in particular for installing large, purpose built showers in the ensuite bathroom. I love soaking in a tub BUT hate hotel rooms with a very shallow tub that is impossible to soak in, but has an over-the-tub shower. A purpose built shower is so much better so one isn't tripping getting in and out or constantly fighting with a clammy shower curtain. The shower in our room was excellent and large, fixed bottles of shower gel, shampoo and conditioner are also preferable to tiny bottles in my view. Bathroom lighting etc, all excellent. Our room had large windows, pull down blinds as well as thick curtains so it is easy to control the natural lighting you want. I don't watch TV but there is a large, wall mounted flat screen that looks great for those who do. The hotel has a large bank of very efficient elevators which I greatly appreciate. Never had to wait long even though the hotel was clearly busy. This may seem an obvious thing and is often taken for granted but I appreciate it when hotels get this right. Couple of things that annoy me at this level and, I admit these are minor and the bar is set very high when one stays somewhere like this. The first is the heating in our room which, though efficient, is very noisy when bringing the room up to temperature and required us to turn it off at night purely for noise reasons. This hotel also adheres to a practice I absolutely despise, although I know it is common enough these days and it's this: $25 added to your nightly bill per room, that gets charged whether or not you avail yourself of services like the Ingredients coffee/snack bar, or drinks in the Club, or room service. Don't use it? You lose it. In other words you get charged it regardless. I find this high handed and it ******s at me hugely and I end up making decisions like buying things I don't want or need simply because I will get hit with a $25 charge anyway. How do they justify this? If you want to extract another $25 from me per night, put it on the charge of the room rather than give me an ostensibly cheaper rate then hit me with a charge I can't avoid. This leaves a bad taste in my mouth and whenever I see it charged, often as a ”destination charge” or ”resort charge” it greatly irks me. Be pr

Great staff, very clean. Was skeptical when I read ”bathroom down the hall” but was pleasantly surprised by everything! For not having a bathroom in the room or pool STILL 10/10 I absolutely plan to be back soon! Might rent a whole floor with our couples friends

It's connected to the mall, so can do everything without going outside. The facilities are a bit old, but room is spacious and the windows don't open. I highly praise Mr. Augustin(?) at the front desk. I'll never forget him kindly finding me a beer opener. I will definitely go again because of him:)

The hotel room's thermostat was set at 68 degrees F when we entered but we found it to be quite warm, so we turned the thermostat down to 65 degrees, then further to 62 degrees because the room was still quite stifling. Around 2:00 a.m., uncomfortable and sweating while trying to sleep, we called the front desk and told them that we had lowered the thermostat to 60 degrees F but that the heat was just as warm as when we first entered the room (there was no way to measure it but I'm guessing it was close to 80 degrees). The front desk told us that the thermostat only controls the heat; that is, lowering the temperature will not actually cool the room or turn the heat off. They told us that the only way to stop the heat was to turn it OFF. We were also advised to open a window, which we did; but the noise from the city outside did not help us get a good night's sleep at all, and the room took a while to cool down enough to be able to sleep comfortably. This one issue---the extremely warm and uncomfortable room---is enough to make us not return to this hotel in the future.

Service is very good , staff very friendly, allowing me to check in early and late check out. Shuttle service is convenient. Room is big and clean. I have a satisfying stay!

The hotel is 8 mins walk to the redline, which makes the transportation very convenient to all the main attractions in Bostion. The hotel is old, so the room has a weird smell. However, the reception desk is very friendly. We had our welcome cookies and some nice suggestions for the stay and transportation. There is a market place on the first floor which serves Starbucks coffee and other groceries. All in all, we are satisfied with the stay considering the price.