Bournemouth Central

First off I need to say the service from Maddy at the desk was fantastic. To be greeted with a smile after a long day of travelling and working, goes a long way. Had some check in issues, no fault of the hotel. Maddy resolved to the best of her ability and again, just provided great service throughout, she has been the highlight of my 3 trips here. Being a hospitality professional it's always great to see when standard's are high and I must say, other than a loud room on my first trio, everything else has been great. My room with a view was perfect. Great for winding down in after my day. And the service at the bar has been excellent throughout. Breakfast quality again was very good. Can always go either way on a buffet, but the chefs kept a great standard throughout. Thank You Team 505

Booked for two nights in the premier plus room at Bournmouth Central expecting a better level of accommodation than the normal premier room what we got was an awful experience including a dirty stained carpet, damp mouldy smell , water marks down the walls ,chipped stained furniture a disgusting dirty rusting balcony a bed both uncomfortable and smelling of strong detergent , broken coffee machine which leaked everywhere (replaced by another machine which turned out to be broken as well ) the list goes on ..the room in question was 404 so be aware, ,we left after one night in this pit never to use Premier again.

I often choose Premier Inn because of the quality of mattress and choice of pillow in a welcoming and functional room. I expect everything to be clean and well presented. Unfortunately Premier Inn Bournemouth did not live up to my expectations. The decor is tired, the room basic, mattress poor and pillow appauling.

Stayed in a premier plus room with sea views. The balcony was a real plus loved sitting out there. The room was clean and spacious. The shower was immaculate. The staff were helpful and polite check in completed within minutes. The art deco lovely. Enjoyed my two nights with you Thanks..

Stayed here last night (7th may) I had enjoyed my stay, I would stay here again but unfortunately I don't know if I will, I'm a ambulatory wheelchair user, and was here without my support worker as I do like to try be independent.Access into the building for me was through a separate door, I had to press the bell a couple of times before a staff member welcomed me in and instructed me on how to use the platform lift to reception, first impressions were good until I seen a lift out of order, my anxiety kicked in and I asked if they had another lift which they do. Check in was good, although no PEEP form was completed to let them know what I would need in a evacuation. On the lift opening, I felt panic, as my wheelchair wouldn't be able to fit in, I was told there was no alternative lift as the wheelchair lift was out of service. A lovely member of staff held the lift doors open whilst I tried to get into the lift, I had managed by reversing in with no room for someone else to get in. On entry to my room, a accessible disability room (322), I was absolutely impressed with the amount of space in the room, and how lovely it was, although I had no sea view. I was tempted to go down again and ask for a room on the 1st floor with a sea view, as I had a bad feeling about the lift, but I told myself that this was my anxiety and looked up what other people had said about the lift, and it seemed the small lift was reliable so it settled my worries. When I returned from being on the beach I headed to dinner everything was perfect, the staff couldn't do enough to help you, they were lovely and approachable, the food was beautiful and pipping hot. I then went to return to my room and a staff member had informed me the lift had just broken down, with people in it and that he would need to take me in the staff lift, which was actually a lot bigger for my wheelchair & I preferred it. Told the engineer was on the way to fix the lift and should be working by the morning. I had a shower which was lovely but a bit disappointed there was no rainfall shower, only issue with the wet room was that the emergency pull cord for the shower was hooked over the rail, and I was unable to resolve this, and it was not in reach for me encase I had a fall or one of my sezuires, I didn't report it as there was a second one available by the toilet. I had slept really well, better than I do at home! The beds were really comfortable. Tried phoning reception just before 7:30 to see if the lift had been fixed, no answer so I headed down to the lift, it appeared to be working, but was having a mind of it's own, I didn't get in at first, so waited to see if anyone else was using it, doors had closed, the lift shook, then went down before coming back up, empty. I then went to use the lift to go breakfast, it seemed alright. Breakfast was absolutely lovely, spoilt for choice so I had a mixture of things, which filled me up. I then returned to the lift to go back to my room, all seeme

we spent 3 days here over bank holiday celebrating my daugher and her partner'sd 30ths - we all had a very pleasant stay - reccommended

Awful want money back lift didn’t work no car park Kept up all night with noise No one did nothing about it

Lovely stay as always. Our regular when we come to Bournemouth. Great location a few minutes walk from the beach, usual premier inn breakfast, Patrycia at breakfast really looked after our family, very friendly and is a gem. Until next time.

Very good price/quality rate. Friendly and lovely personal. Special thank to Mrs. Patrycja for her excellent service ! Ve enjoyed our stay in very nice room with Seaview! I stays third time in this Hotel and will come again when visit Bouremouth!