Hotel Sendai dengan Sarapan

"I had 2 stays here, both 4 nights but different experience. First one was great, polite staff and everything was good. Second stay left a bitter taste, first the staff at the reception looks like a manger, make, 20-30yrs old, when he speaks English he’s definitely not that polite. When u ask to change coins for the washer he sad nothing, no smile, very shocking from a Japanese hotel and from a management role. Maybe because I am foreigner so he doesn’t care? The other disappointment was this hotel cleans on the 3rd day, I left a sign: no towel needed on the door. Came back with no clean, I called the reception, a male staff couldn’t understand what I was saying,I don’t think he speaks a lot of English, which is ok, so I spoke Japanese. He told me: in Koko Sendai west, as long as you put up a sign, we don’t come in the room. Both signs mentions nothing about this, one sign is :no need to change new towel. Other one is: do not disturb. This Koko hotel makes up their rule. GREAT. Not speaking English is not a problem but the attitude is very unpleasant. He gave me this feeling: well sorry I am not going to do anything and you are a foreigner so I don’t care. I don’t know why 2 stays can have such big differences and this makes me question how the standard is kept."

"3/Apr/2026 Reception is helpful even though we arrived at 11am, she helped to store our luggages snd gave full explanation. Close to Sendai station but aware of losing direction so be sure to ask local for direction first when heading to hotel. Breakfast is excellent and those ladies worked in the canteen were professional. Quiet and sleep well. Lots of amenities were placed near the elevator at G/F. Lucky that day were sunny so using the Loople bus to get around but the next day (4/Apr/2026 Unfortunately it rained and getting cold at Matsshima"