Hotel Guam dengan Sarapan

There is only one complaint I want to make is regarding the Thai restaurant soi at the hotel. The food was great, however the service needs to be improved. We ordered 2 appetizers and 2 main dishes. After we ordered, 5 minutes later, the 2 main dishes came first, a couple minutes later, the 2 appetizers came. We were eating at rush. At the end we ordered a dessert, however it took 20 minutes to come. Also, the waitress never came to ask about our comment on the food. Comparing with the restaurant next door we had dinner the night before, it was quite an unpleasant experience. Again the food is the best Thai food we have ever had.

Hotel itu sendiri tidak teruk. Disyorkan untuk perjalanan keluarga. Tidak berkesempatan untuk menggunakan kemudahan tersebut sehingga tidak dapat memberikan komen sebenarnya. Bilik luas dan kakitangan rumah tangga dan restoran sangat bagus.

I like this place and often book for the infinity pool but I was a bit bummed with this recent booking. The weather wasn’t great, not the hotels fault so I didn’t swim but still enjoyed laying in the pool area. I had upgraded my room this time thinking the beds would be better since they all seem outdated and the higher priced room wasn’t any different. Just had a beach view that I liked. My major is issue was upon check in and how very unnecessarily slow the process was. I’ve worked at hotels before, no one should take this long to check in their guests, especially when the entrance doesn’t turn on their AC for their guests. On top of that I had important dinner plans that were delayed bc I couldn’t get ready in a timely manner due to the outlets being broken and broken hair dryer. I had to blow dry my hair over the toilet. I was happy the manager spoke to be next day she seemed very sweet and I am hoping I am somehow compensated in the near future. I was very disappointed that I booked this stay and hope the hotel can redeem itself.

The hotel was lovely! The customer service was kind and helpful! Despite a minor mishap relating to attention to detail, customer service was able to help resolve the issue quickly and effectively. The pool was honestly the top peak to it all! The views were AMAZING! I went down to the beach and therocks are SHARP and there are sea urchins a distance out so be careful but nonetheless an AMAZING experience and I can’t wait to come back💛

今年で二回目の滞在です。前回と同様チェックアウトタイムは 12:00ですが、11:00位になると部屋の鍵が利用できなくなります。その為わざわざフロントに行かなくてはいけません。 それ以外の事は全て文句のつけようがなかったです。 特にスタッフの皆さんが素晴らしいと思いました。

We were welcomed by friendly staff at 5AM. Our accommodation comes with daily buffet for 4 pax and access to their waterparks. The buffet spread is great with a lot of options even for kids. Menu changes every 2 days. The hotel feels a bit old with carpeted floor. Room can be more comfortable is pillows are not too soft. We requested for additional pillows since only 1 is provided per guests. Daily make up of room is available which is awesome. Staff are the best. Special shout out to Nelson - bfast staff who made our stay extra special. Location is a bit fast from downtown. So better to get a car rental and take your dinner before heading back to the hotel. Waterpark is okay, beach is under renovation though. The side party event for hotel guests is a nice way yo end our stay.

들어가자마자 향기부터 좋고 쾌적하고 멋져요. 직원분도 친절하셨고, 방 컨디션도 훌륭했어요. 침대는 좀 삐걱거리는 소리가 났고 너무 푹신해서 오히려 허리에는 안좋을것같은 느낌이었지만 그거빼고는 다 맘에 들었어요. 수영장에서 바로 이어지는 바다뷰도 너무너무 좋고, 스타벅스옆 통로에서 보는 노을뷰는 태어나서 본 바다놀중에 가장 아름답고 멋졌어요. 나중에 기회되면 또 가고싶어요!

the location and the room are awesome. We have the ocean view with balcony. We enjoy as family the scenery of sunset. We also love the amenities: the pool area is good for a family bonding, there is a place for toodlers and parents to enjoy. the staff are all welcoming and friendly. The food also are superb, esp the buffet: everyday has a theme for the lunch so it really makes your appetite hype. The room is clean and big, my toddler really enjoy walking around the room. The comfort also is huge with its bathtub. We really enjoy our vacation and we really recommend the place.. The price really worth the accomodation. Thank you Hilton Guam, till next time!

The facilities were quite dated but room was clean. I've read some reviews that mention cockroaches but I turned on the light on and off multiple times during nigh time and I didn't see one. The hotel is very close to the airport which was both a plus and a minus. Less time traveling but I could hear the noise in the room every time a plane landed/took off. There is a large market, Payless, nearby and a gas station too - convenient for filling up the rental car before returning it.

늦은 비행기로 1박하기 아주 좋았습니다. 새벽 도착 및 렌트 후 4시정도에 도착햇지만 반갑게 체크인 해주었슨니다. 👍