Llangoed Hall

I stayed for my friend’s wedding. It's not easy to find yummy plant-based meals at events, but I loved the vegan options which were unreal! The team are mega. Shoutout to the manager, who made us laugh all weekend and went the extra mile to make sure everything on the day ran like clockwork. I also want to mention the wedding coordinator (Abbey?), whose attention to detail was evident throughout the day. Thank you for a first-class experience!

Well I would first like to commend the restaurant manager for her enthusiasm and vision for this beautiful place . The food was tasty and the best GF bread I have had in a long time. It’s a beautiful setting with rooms that are spacious and welcoming. She was welcoming and full of great ideas for this place. However the general running of the hotel was not great. An absence of staff during major safeguarding incident and fire alarm incident was troubling . Others have already detailed in their reviews.

Mixed thoughts about our stay and needs to be split into three parts, location, hotel and staffing. Fortunately we booked with an offer otherwise we would not have stayed given the normal prices. The hotel is an amazing location and the rooms are large and there are plenty of public places to sit around and look out at the views. However, what the hotel lacks is any atmosphere. I’m not a fan of piped music but it felt like we were on a “silent retreat” as there was no background noise and the few guests that were there, spoke in hushed whispers. For a hotel to charge high prices things need to be spot on. There were multiple niggly issues. The tables in the dining room are low and not rotated correctly so you can’t get your knees under due to a cross bar. In our bathroom in room 5 the H and C were missing from the taps. No fridge in the room so you need to ask for fresh milk. The tv is too small for the room. The hotel is frayed on the edges and needs a bit of TLC. On Sunday morning before we went out we tidied up our bed - Simone did go into our room but the bed wasn’t touched and the towels we left hanging on the back of the door weren’t folded or put back in their place. There were very few hangers in the wardrobe and none you could hang trousers from. As a result I didn’t unpack but my other half half did. Although staff did their best it’s quite clear they are under staffed which impacts on service. Breakfast was a la carte on Saturday, buffet on Sunday and a la carte on Monday. We had to wait a while for the buffet to be replenished as when we went down at 8.30am there was very little left. However the buffet was nothing more than you’d get in a full English. The fruit options were the same each day and there was some Camembert and that was it. There was one choice of yoghurt. We had an evening meal on the Sunday which was very good-three courses for £50. Our bill at checkout was wrong as we were charged for a full bottle of wine instead of a glass which was immediately corrected. In most hotels you’d expect a reception desk by or near the door, to welcome you. There is a table at one end of a corridor. I think it’s there so the staff can multi task between the bar, dining room and reception. Overall if the hotel is to survive it needs a reset - for example it was not clear to us who the manager or person in charge was.