Valtur Cervinia Cristallo Ski Resort

很好的滑雪酒店

Large, modern complex in Cervinia. This hotels caters for all needs with two restaurants (buffet, al a carte), a bar/lounge, a cinema/entertainment area, a ski rental, a large heated locker area, a gaming/computer room for kids, a large swimming pool (a little chilly), and a spa area (extra charge). The rooms are large and comfortable and are serviced daily. Our package came with half board. The breakfast buffet was large, but the food rather uninteresting. The dinner buffet was better, with two chefs manning the carving table. Overall the food (breakfast, dinner, the 4:30 pm snacks) didn’t taste of much. Service at the hotel was overall a little slow and sloppy, with a hectic check-in, lines for the reception to check-out, and an unappealing breakfast area with lots of messy/uncleared tables. There just weren’t enough staff in duty for high season. If you are a large group and like the vibe of a large, all-inclusive, rowdy place, you will enjoy it here. If you prefer a quiet holiday, you might find the place a little overwhelming - definitely ask for a room far away from the main lounge by the reception, which plays incredibly loud lounge music in the evenings. Ski rental on site is comfortable, but of course pricy: boots, skis, and helmet cost €125 for a gold package for four days. The staff at the ski rental place are very friendly and helpful. Intermediate/advanced skiers can take the elevator up from the locker area to the “ski carpet”, which transports you to a narrow skiing slope going down near to the main lift (a three minute walk from there). There is also a ski shuttle downtown if you want to start the skiing day more calmly. The slopes are fine. The best intermediate/advanced skiing is done in Zermatt, and the lift system there is much better (although the prices for everything in Zermatt are much higher than in Cervinia). The lift system in Cervina is slow. It takes close to an hour to get from the hotel carpet to the top of the terrain (Testia Grigia, pass to Switzerland, by Refugio Guide del Cervino). If you go across to Zermatt more than once, the most economical option is to buy the extended lift pass for both areas. The hotel only gets three stars from us, because even though the room was very nice, the service didn’t match the (considerable) price paid for the stay.

Our stay at this hotel was poor. The quality of the service is very poor and the facilities are not great. We complained about several issues throughout our stay and we consistently felt gaslit and dismissed. We would not recommend this hotel to a friend and would not stay again. We don’t usually review hotels here and have never had to complain about a hotel while we were staying somewhere: but this was an exception.