MissW45
9 Oktober 2024
We stayed at the New Steine Hotel on a previous visit so booked again. Location is great as everything is just a short distance away from the hotel. On our previous visit we booked a room with 3 single beds & were given a room downstairs which was perfect as I am disabled & the small flight of stairs was manageable. On this visit, we again requested a room with 3 single beds & my friend that booked assumed it was the same room due to the photo showing the picture of that room, but we emailed to make sure but unfortunately our preferred room was being refurbished & wasn't available. On arrival we were given our room key & it was on the top floor & there was no other rooms available with 3 single beds. So we had to go up 6/7 flights of stairs to get to our room, not ideal when you used a walking stick due to back & legs issues & another of our group having arthritis. We were in agony by the time we got to the top & had to do this for 4 days, sometimes crawling up on all fours. The room itself was ok, but the folding bathroom door didn't fit the door space & wouldn't close properly offering no privacy when using the toilet or shower & the sink had no water when the mixer tap was turned to hot. We enjoy staying at the New Steine Hotel, the staff are nice & the rooms are serviced daily but wouldn't stay again unless we had the room we had before due to our mobility issues, the top floor was just too much & a room sharing a double bed & a single bed wasn't really an alternative option for us again due to our disabilities. Hopefully we will be back next year but will get the room availability confirmed before booking because we like the location of the New Steine.
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