Hotel berhampiran Jerusalem Church, Bruges

The concierge staff is very nice and friendly. The room is clean and the bed is comfortable. The stay was good overall. However, the cleaning lady entered my room twice in the morning although I was scheduled to check out on that day. While I had no doubt that she was only trying to do the cleaning without ulterior intentions, it did raise my alarm on the safety protocols of the hotel. Cleaning staff should not follow a policy of “ask for forgiveness rather than approval” when it comes to entering guest rooms. Also the luggage storage was self-help and open to public meaning that anyone could take any luggage without no question asked. It might be safer if a tag could be provided for the stores luggage.

Second stay at the hotel. The room wasn't quite as big as previous stays, but it was clean and had everything we needed. The hotel itself is beautiful, great service and the breakfast is one of the best I have ever had at a hotel. Of course it's not a cheap stay, but for a 5* it's very well priced and I will definitely be returning again. The only thing I would comment, which is a very particular observation by me, is that tge complimentary toiletries are not branded. It would be nice to have L'occitane, Molton Brown or Elemis especially in a 5*.But as I say, a very lovely hotel and it won't be my last stay

Very cozy and comfortable private room (with sink!) to recharge alone to then meet other travelers in the common areas. The staff organized a game night and we played beer pong and uno and I got to meet people from the US, France, Australia and so many others! Also they have their own beer, delicious, the 8.9 it’s my fav. Great new connections and experience, thank you Lybeer and specially the staff, Gustavo Leo and Luis three Brazilians that made me forget I’m traveling solo! Beautiful hostel overall 🫶

Lovely hotel, right in the centre and with excellent staff. Decor is dated but clean and functional. Staff were super helpful and the location perfect for exploring the city.

The only thing good about the hotel was the location. Every thing else was bad. This is NOT a hotel you should book if you are driving and will like to park your car. The hotel will tell you that there is a huge public parking right across but will not tell you that to get to the parking lot will take 15 minutes of driving though walking back is 5 minutes. Also there are no clear directions and the whole old town is mostly one way. Hotel is old and not well maintained. Color scheme is very dark and lights very gloomy. Paint on walls and even doors are in bad shape. Washroom need lot of upgrades. I would never again stay in this hotel in fact will stay away from NH hotel chain.

The lady in reception was friendly and gave us a little leaflet with information about Bruges and the free WiFi and gave us our room key. (Did get sightly concerned that the police were in the hotel reception/breakfast room when we turned up!) . Stayed here only 1 night as a quick stopover in-between travelling to different countries. Payed €109 for a room with 1 double bed and 1 single. This was a steep price for what we got. Yes the bathroom was clean albeit needing a good update as picture show. The beds OK, clean towels provided. The floor was filthy I didn't take my shoes or socks for once until I got into bed. No kettle in our room. The room needs a good update as dated and looking very tired. If your a light sleeper this may not be the place for you.  The road noice even at 2am was continuous (writing this at 2am due to the noise).  I could hear people from below us banaging around all night. Sounded like they were moving furniture around all night!!!!!?? I certainly would not bring family's with children here. Much better places locally for the price what we paid. Yes it is close the Bruges centre it's self only a 10minute cycle ride. We didn't have breakfast so can't comment on that. Unfortunately we will not be booking here again.

nice location with a bus stop nearby to the train station. there are many waffle shops and souvenir shops nearby. the hotel was renovated from an old building i guess as there is no air conditioner. only a fan was provided. but the scenery outside the windows is great. can view the river from there. the bathroom was bright and clean. however, there was a big step from the door to the door. don’t quite understand why such room was provided to us (we were having two big luggages and two hand carry luggages). other rooms don’t have such steps as no notice was placed at their doors.

I’ve recently returned from a holiday in Belgium during which I spent three nights staying at the less than impressive Ibis Brugge Centrum. Due to travelling with a friend I didn’t stay at the hotel in Bruges where I stayed when visiting the city in November 2022 and unfortunately stayed here at the Ibis instead. We arrived and checked in just after 3pm. I hadn’t been in my room long, and was just sorting out my luggage before going out, when the bedroom door was opened and a man walked in, the hotel had given my room to a second person. The man went off to reception to get a different room and I followed shortly after to complain about the error. The staff on reception were casually apologetic but told me that these kinds of errors had been happening since a new computer booking system was installed and treated the who issue as though it wasn’t a big deal. I’m aware that implementing new computer systems are never without problems, but in a hotel I would have thought that trying to ensure that the room booking system doesn’t issue a room to multiple people is a pretty basic requirement. As a woman travelling alone it is not a pleasant experience to be in a hotel room and have a stranger walk into the room, it would have been terrifying if it had happened when I had been in the shower or bed, and for the remainder of my time in Bruges I never felt relaxed when in the hotel room. After making my complaint to reception I returned to the room to find that the key card no longer worked. This happened again on my second day at the hotel after a day of sight seeing, and after my previous experience left me wondering if the room had been allocated to someone else while I was out. Even without the experience of the room being allocated to someone else I wouldn’t be planning to return to this hotel; the shower ran cold more than hot, the bed was not comfortable with the mattress feeling like it needed to be replaced, there were only two sockets in the room, one of which was partially blocked by the curtain rail (due to the room being on the top floor the ceiling sloped near the window and the curtain was weirdly hung at an angle), there was mould on the wall beneath the hooks in the bathroom and just a general need for refurbishment. My friend spent the first night in the hotel unable to sleep due to deep vibrations which she assumes were from a nearby generator. The floor was literally shaking. She changed rooms for the remaining two nights of the stay and got the impression that she wasn’t the first person to have complained about the noise problem in room 211. Positives are that the hotel is easily walkable from the train station (although you will be dragging your suitcase over cobbles) and breakfast was a reasonable spread.

Decent location if you want to be near the train station and don’t mind a short walk to the town. Access to the hotel on foot is slightly confusing at first as you have to go through a large car park, but it is very close. We stayed for 2 nights. Generally staff we interacted with during the stay were polite and friendly. They were happy to answer questions and help us book a restaurant. The common areas of the hotel are lovely and modern. Free lemon water is provided in a dispenser in reception along with Biscoff lotus biscuits. The bar is nice for a drink before heading out for dinner. The room wasn’t huge but ok given we were going to be out most of the time anyway. No robes or slippers were provided - which we have had in other 4 star hotels in Europe. Also, the plug socket on one side of the bed didn’t work. The room has a nespresso machine (though only disposable paper cups are provided). Although the machine did the job, the plastic tank where the water goes was cracked and there was no lid. Someone needs to regularly go around all the rooms and check everything is in good order. The shampoo/shower gel products are lovely and they do actually provide bath salts which many other hotels don’t. But we had to give feedback regarding the cleanliness and replenishment of toiletries. The floor in the room and bathroom needs to be vaccumed properly as I could see there were a few crumbs and things (when we first entered). When I asked about this they said it gets done before new guests check in but not daily thereafter. The tissue box in the bathroom had one or two scrunched tissues sitting on top of it(?) Just fill the actual box up! This hotel isn’t a bad option for Bruges but don’t go in with super high expectations. As we were there for a short trip we didn’t get too hung up on things but really the attention to detail in respect of the rooms needs to be improved for the price.