Hotel Novotel di Buenos Aires

This was a very nice hotel to stay and had gluten free options for breakfast. Room was clean and pool was good for swimming. Good amneties in the bathroom. Would go again when staying in this area.

We had a very mixed experience at this hotel. The positives: spacious rooms with lofts and bed space for 5 people, nice big towels, breakfast available in your room for an additional fee, and a very central location. Also, the staff provided a recommendation for a nearby pizza restaurant/sports bar (La Alameda) that had the tastiest food we experienced in Argentina. Negatives: Our first room had a broken/unusable toilet and a deeply cracked mirror and we had to move to a different room. It is unclear why the management didn't know the toilet was broken before assigning guests to that room. Did the staff not clean it? Our second room was better, but the building appears to be very old and the decor is pretty much all concrete/industrial in theme. There is no carpet, no pictures on the walls, and the fit and finish of materials in the room was very bad. They seemed to be following a ”shabby chic” idea or maybe using all reclaimed materials - even the trash can was severely dented. The bathrooms in both rooms we saw were tiny. The in-room breakfast was very good the first day, but on the second day they had a problem with the elevator and everything was significantly delayed, to the point where we were worried we would not get breakfast before our tour that day. They also did not provide the omelette we had requested. Also, apparently we were supposed to wash all our breakfast dishes in the room each day, but no dish soap or towels were provided until I asked for them. There was no explanation about why. The location was noisy at times because it's right by the Avenue 9 de Julio, one of the biggest roads in Buenas Aires. When we paid for the breakfast, the hotel staff converted the amount we owed from pesos to dollars using the official rate and then charged it, instead of just charging us in pesos and letting the credit card convert it. The result was that we paid almost double what we were expecting, since our credit card usually converted pesos to dollars using a rate similar to the blue rate. The management refused to charge us in pesos, saying it's their policy to convert the rate themselves before charging it. That gives them more money, but it is a very bad deal for foreigners who are visiting their hotel. No other hotel or business in Argentina had this policy, so it was an unfortunate surprise for us. Foreigners should be aware of this policy.

Basing the review on the price of the stay. It was inexpensive and very good location. Room was decent. We arrived early and they had a secure location for our luggage. For the price it was excellent. Location was good for touring the city. Front desk spoke english.

Buena ubicacion, cerca del centro, Plaza de Mayo, Palacio Barolo; SIN desayuno NI servicio a la habitacion NI estacionamiento, aunque hay un a media cuadra que hace un 10% de descuento en la estadia, hospedandote en el hotel. La limpieza es correcta, aunque en las dos noches que estuvimos, nadie vino a limpiar o cambiar las sabanas o toallas. Se nota que le falta mantenimiento (uno de los ascensores no andaba). Las habitaciones son grandes , las camas comodas, hay frigobar, pava electrica, microondas, TV, caja de seguridad y una zona de estar amplia. Recepcion las 24 hs.

Excellent Location brilliant staff especially the front desk who could not have been more frienly and welcoming. The hotel is located in a safe part of Buenos Aires and walking out around the shops and eateries was a real pleasure. Hotel facilities were good and although our room was a little noisy (we never found out what was making the rumbling noise) it didn't spoil the stay. The room was well equipped and clean with every thing you need. Breakfast included was excellent, well stocked with a great variety of fresh and cooked food well presented. We would definately stay again when visiting Buenos Aires.

Muy buena ubicación, habitaciones muy amplias y cómodas y con grandes ventanales. El desayuno bien, aunque esperaba hubieran medialunas típicas que me encantan. A veces habían... Pero había un pan Brioche, exquisito que no extrañé las medialunas. Algo que me gustó fue que los panes de moldes no estaban a la intemperie sino que estaban envueltos de a dos cuidando no se secaran, un buen detalle. Muy limpio, todo el personal muy correcto y atento, colaborando y solucionando cualquier consulta. Volvería sin lugar a dudas.

Great hotel with very good services. I would stay here again in Buenos Aires

Excelente hotel, muy buenas instalaciones, el desayuno muy completo, todo muy cómodo.

Just a brief review. 3 night stay in BA. Hotel is located in a very walkable area - day and night, I thought. It is close to many of the areas of tourist interest. (Note my definition of walkable is anything within 20-30 minutes in well lit areas for night time.) My room was clean and comfortable. My only laugh is that the elevators have signage about 6 passengers. I'm a average sized person; I say that 3 in an elevator is tight. A nice feature was that this is a hotel that took seriously multi use towels, no daily room cleaning, etc. I received a free beer each day of my stay since I chose to reuse towels and didn't have housekeeping. However, someone did knock on the door each afternoon to check to see if I needed anything. Impressive. Breakfast was fine, but check the timing. This hotel was obviously utilized by retiree tour groups. This could make the breakfast area quite crowded if you weren't there early. And don't get in the way of retirees and their free breakfast. I would have stayed another couple of nights, but I had to switch to a more business-friendly property and my room did not have a comfortable chair and desk to work nor any place in the lobby. My only criticism and it was likely just a one time occurrence was that at checkout, there was a line out the door of guests to check-in (likely 100 some guests in line). I had to decide if I would be polite and wait, but I had already scheduled a ride to the next hotel, so I found my way to the front desk and an agent finally acknowledged me and took care of checkout, although it did ruffle the feathers of other guests checking in.