Hotel dengan Bar di Burlingame

I was told by the front desk that i could check in as early as 1:30 pm. Got to the front office and was told they were short on housekeeping staff so check in was til 3pm . Then when I checked in there card key machine wasn't working. There fore anytime that I wanted to go in or out of my room I had to have someone from staff open my door and had to wait everytime about 15 -30 minutes for staff to arrive. I was also rudely interupted while in my room. It was in evasion of privacy. The person that was opening the doors opened my door by mistake to allow a new arriving customer, while me and my guest already had been in our room for quite some time. Luckily I had the door latch on the door. This was really embarrassing and not professional on the hotel's staff. I had to remind the intruders of how rude it was since my room was already occupied. This was the very first time that this has happened to me while staying at a hotel . I strongly suggest some type of recompensation for violating my right to privacy in my room while staying at this establishment .

The hotel is less than 10 minutes from the airport and has a very nice view of the bay. The staff is very friendly. The breakfast buffet were amazing and never quit. The hotel has laundry service and gym. There are also coffee and tea available at all time. The room is spacious, clean and well-equipped with fridge and microwave. Overall, we were very happy and highly recommend!

I requested for non-smoking room since I have bad Allergy, they gave to me the room that smoked in bathroom before me and it was smelly cigarette. I called them to let them know, all they said was Oh! Not even apologizing, not even offering the room change. I tried to open the window but even the window can not be open . 2nd problem with this hotel, they won’t give you any shower cap, very basic bath item that all the hotels provide. I was in this hotel 4 weeks ago and they provided but this time they said they don’t have any more. 3 rd problem with this hotel is if you try to call the front desk from the room using room phone , they don’t answer but if you use your own phone and call they answer. 4 issue with this hotel is they advertise free Wi-Fi but the network speed is too weak so you have to purchase the Wi-Fi . All and all this is not good hotel to stay. I will never recommend this hotel. The quality of the room and service for what they charge is very awful. You better go with Hilton brand itself not Garden inn.