Hotel Grohmann

I’ll start with the positives - room large and clean. Location great! Food and service awful - every night there would be a meal missing, a lack of communication and apologies. My daughter has Coeliac disease and I checked before booking and phoned the week before we arrived and was promised safe food and options. In reality the staff told me/gave me things that she wasn’t allowed to eat! She had hardly any options! Didn’t get her food until 9pm and was made to feel completely singled out for having Coeliac disease. The first time in 2 years that my 9 year old has got upset over not being able to eat the same food as everyone else. This hotel is not able to offer gluten free so absolutely do not book if this is what is required! Would go back to the area but not this hotel!

I travel to Canazei during the summer for work, each year I am greeted with warm welcome and treated well by their staff members. In particular i found the kitchen and bar staff very accommodating. I certainly intend on returning next summer.

Not sure if we were paying for the location as the hotel itself wasn’t great. It would be perfect for staying for B&B but I certainly don’t rate it for a half-board stay. Positives - bedrooms were clean and beds comfortable. Bathrooms look recently refurbished and the showers were great. Staff were generally friendly & helpful. I found the breakfast offering good but I’m not one for a cooked breakfast so can’t comment from that perspective. If you do like a cooked breakfast then they have scrambled eggs and boiled eggs available. The hotel is relatively close to the lift and the ski bus stops right outside the hotel. We visited toward the end of March and had no troubles with lift queues. Negatives - a couple in our party are vegetarian. There were very few options for vegetarian meals, on some occasions fish options being advertised as the vegetarian option. On the evening we arrived we were presented with a plated selection of leftovers from the evening meal which consisted of meat lasagne, some form of braised meat in gravy and a scoop of mash. This was fine for me but clearly left the vegetarians amongst us with a scoop of mash for dinner. Luckily they were ok with the meat items on the same plate. They were reheated in the microwave to just above tepid. Most meals from then on could only pass for warmish. By the end of the week we were going for dinner a little earlier and the meals were hotter so I suspect meals are plated early and not kept warm, plates were certainly stone cold. There were some appetiser options available before your selected starter arrived, but unless you got down for dinner early some of these would have been eaten by early dinner guests and not replaced. Etiquette wasn’t great with guests plates being taken away before everyone at the table had finished and on one occasion a main course being left at the side of the person while they were still eating their starter. You couldn’t spend cash at the bar. You got a bar tab per room, which accumulated throughout the week. As I was sharing a room with a friend it meant we had to keep track of what we were drinking each day. We had other concerns but I think I’ve covered the main issues. The resort and ski area are great.

Love this place , the location, food and staff are exceptional , can’t fault it , we came with a group and not one person had anything bad to say , the only small negative and it’s nothing to do with the hotel is that the lift queues in the morning are awful so we simply didn’t go till 930 and they are fine then

We stayed here at the end of Feb with friends and this was our second trip to the hotel. The hotel is conveniently located a short 5 min walk from the gondola. Rooms are a good size, clean and the beds are comfy. The shower in our room was very small, but the water was always hot and pressure good, which is all you need. By contrast our friends had an updated room where the shower was of a bigger size. Yes, much of the hotel decor is very old, but this often is the case with Italian hotels. Friendly staff who went out of their way to provide breakfast at 4am before our early check out, which was welcomed. The food was very good value for money. Plenty to eat at breakfast, and a good choice for 1st and 2nd plates at dinner. The ski and boot room is of a decent size, but our top tip is to use the depot at the top of the gondola on the mountain, as this saves lugging skis and boots around each day even for the short walk that it is.

Could not have been better Arrived to a very busy reception, but the staff were very efficient and professional. The receptionists were very friendly on a daily basis, and were able to help me organise a delivery...their Italian was better than mine! The hotel was brilliantly located, just a stones throw away from the gondola and a tiny walk to the bars and supermarket. It was clean and well laid out. The room was reasonably sized, with a balcony and had all you'd expect. Cleaned daily. Breakfast was the usual European buffet fare, the delight came in the evening though. Superb meals. Couldn't ask for better. One slight criticism is that there is no water on the tables... if you want a bottle, you pay for it. I'm already looking to book for next year. Thank you