Hotel berhampiran Parque Lol-ha, Cancun

El hotel es sencillo, muy muy limpio, las habitaciones son tal cual como se muestran en las fotos y todo el personal es muy muy amable. Disfrutamos por completo nuestra estancia en el hotel, tiene una ubicación muy buena, nos quedaba cerca casi todo, aparte esta en una zona segura y con todo los que se requiere a la mano: hospital, el mercado 28, bancos, restaurantes, tiendas oxxo, tiendas de souvenirs y hasta walmart queda a unos minutos caminando. Sin dudarlo volvería a este hotel, fue un excelente lugar para llegar a descansar

The hotel is really chill, very economic and in a great spot for walking to everywhere.

근교야행 후 ADO 버스터미널 칸쿤 도착하여 하루 묵어갔습니다. 터미널에서 도보거리라 편하고 시내 중심이라 음식점 등 많습니다. 근처에 현지 공원, 야시장(음식 및 기념품) 있어서 저녁 산책하기 좋습니다. 조식은 뷔페로 제공되었고 괜찮았습니다.

This was a very different experience for me but it was a great experience! The staff was super friendly and helpful and everything was clean. The capsules are comfortable and there are plenty of stores in the area if you need anything. It’s not a touristy are per se but it is a nice and clean area where you can walk around to 7/11 Walmart or a restaurant. I thoroughly enjoyed me stay and would stay there again.

It’s good hostel to stay for some days. Friendly staff and clean rooms.

Location not bad, close to places around hotel zone. Food was ok, nothing special though, breakfast was better than dinner. People nice, willing to assist. Parking helps a lot. Room very humid, clothes were kind of smelling after one day from all the moisture. The window has no view, looking at some wall or sth. Really I don’t know how someone gets a good room when they book-is it magic needed?

That hotel is.... saved by the beach .... The biggest disappointment was the behaviour of the staff ....1) they don't care about the customers and they don't like their job ( especially in reception ) . 2) the most of them they don't speak English even in critical place's like guest relations. 3) our room was smelling mold. P.s that hotel has good price and great beach ⛱️

The check-in was good, the guy on reception was kind and it seemed to be perfect vacation, but later happened 2 situations… 1. I left the part of my cash in a bag, and someone still 100 dollars from there, probably thinking, that “gringo” don’t calculate it… just 1 day before I took part from there to change and next day after midnight there were 1 banknote less. Of course I couldn’t prove it so it have no sense to tell about it. 2. Also smbd stole 1 chocolate (that’s not 100 dollars, but that was a present, which was bringing from another country - like a present from the trip)… 3. And last thing, there’s been an incident when three member staff were snooping around our room in our absence. And we have returned too early. They came up with excuses that they were worried about the safe situation. My friend had left her jacket in the safe. But that does not excuse them for intruding our space and letting our door open for everyone to see The cleaning ladies cleaned our room more or less good (sometimes forget about balcony 😅) and they have never changed our bed linens, but we spend there 17 nights… Little bit compensated by the good location, beach and tourist operator at the hotel, but not enough to fill yourself safely and comfortable.

I booked the Pyramid - Ocean Front room with two other couples based on the online reviews and the fancy brochure I perused online and I wish I could give it 5 stars. To begin with, I booked the Ocean Front room as this was supposed to be an adult-only block of rooms, yet they were not -- there were families with children in this block of hotel rooms, which was quite annoying as I was charged more for choosing the ocean front - adult-only room. Having to go up a set of stairs before reaching the elevators that would take us to our hotel room -- with luggage, mind you, was not fun at all. A huge design flaw. Check-in was fairly quick because we booked the rooms with the black wristband and so that was okay--we avoided a long line. The rooms were clean but the two bathrooms were extremely dated--not at all what you see in the pictures. The pillows were awesome and the bed was comfy enough. The alcoholic beverages were awful, awful, awful. They were extremely watered down and quite frankly a huge disappointment. The choices were extremely limited and what they offered was not good at all--not even the margaritas. The food was okay at the two buffet halls that we frequented----and as with every other review--we couldn't get a reservation at Careyes or Benazuza the nicer restaurants on the property--as they were booked well in advance. The Italian restaurant--La Trattoria was horrible--the food was undercooked and flavorless. We ended up leaving the restaurant and going to eat at the buffet hall--which is where ate for the rest of our stay. There's a lot of walking and a lot of little bridges throughout the property so wear comfortable shoes. The pool was nice and clean, but there wasn't really an adults-only area. We had no trouble finding lounge chairs and if you sit away from the swim-up bar, they do have poolside servers offering drinks--but again, watered-down versions of any alcoholic beverage requested. To get to the beach get ready to go down a huge set of stairs -- the water was very choppy, but if you like the waves like I do, then you'll definitely enjoy the beautiful blue-green water. If you booked your stay with JetBlue Vacations --as we did -- and you added the free transportation (Insider Experience) be sure to schedule your departure well in advance (3 days) or you will have to pay for a taxi to take you to the airport because they will not pick you up nor answer their phone. Also, have your info handy when you arrive at their bus/taxi pick-up location as you're going to need it to even get on the bus to be taken to your hotel. All in all a big disappointment--so I'm glad we only booked a 4-day/3 night mini vacation. We made the best of it and it was nice to get away, but we will definitely not be returning to this property.