Hotel terbaik di Canfranc-Estancion

Most beautiful building and setting BUT...... We stayed 1 night. The check in staff were fantastic with a special mention to Isreal who was friendly, helpful and professional. I think the nearly 50 Euros to use the small swimming pool for the two of us was fairly outrageous given how much we had already paid for the room. Our room was clean and comfortable. We ordered some pillows from the pillow menu. They arrived 2 hours later with the maid completely ignoring our do not disturb sign and banging on the door continuously until we answered! We then went to dinner. Our waitress did not seem happy, when we refused the bread she would not accept it and kept pushing it onto the table. We ordered a bottle of cava. She slammed the bottle down on the table in front of me and started to use her knife to try and remove the foil. She then removed the cage and the foil in one movement and pointed the bottle straight at me. Given she was right by my side and I had no choice but to watch her every move I swiftly pushed my chair backwards and duck. At this point the cork flew off and hit the back wall spraying me with at least a 3rd of the bottle. She was very apologetic and staff came out with a bucket and mop. Did they get us another bottle or an extra glass full to compensate - NO. Did they charge us for the bottle in full - YES. Someone did offer to dry clean my clothes and they did put some kind of fish starter on our table that we didn't order. We refused it as we had already ordered plenty of food. They again plonked a dessert we had not ordered on our table and said it was to make up for the drink. I told them I didn't want it but they left it anyway so my husband ate it. The whole thing was quite incredible. A 5 star hotel that thinks this behaviour is acceptable and not prepared to give any compensation for nearly losing an eye, getting soaked and spilling a 3rd of my bottle! I certainly would not recommend paying the high price given the service.

Really beautiful location - mountains surrounding it and such a pretty little town. The first room we were offered was beautiful and large, but it was quite dark with only one window. We were quickly offered a choice of other rooms, which were slightly smaller, but with much more light flooding in. The set menu dinner was really great value and we enjoyed all three courses with a nice wine. Maybe slightly pricey on the B&B cost but we were there when there was a big event in the town so it was quite busy. Breakfast had a wide selection and the swimming pool was beautifully clear but icy cold!! The sun terrace was really warm though, so great to be refreshed then warm up in the sun. Really friendly and helpful team - thank you to the staff for such a lovely stay.

I am surprised nobody mentioned about the sheer number of flies in the hotel in their reviews. At the parking spot opposite the hotel, I was greeted by at least 2 dozens of them once I stepped outside the car. Then inside the hotel, they were everywhere, alive or dead, near food or not near food. Upon entering the room, we were originally quite okay with it although it did look much older and shabbier than pictures on the hotel site. There was only one fly near the window and we could get rid of it easily. However, we later found out that the hotel was still using the central air system to blow hot air in late June instead of turning it into an air-con. There was a heat radiator in the room but apparently the hotel is still relying on the central system for heating. With one window open (only one has screen window), we still couldn't get the room cooled below 27 Celsius that night and it was difficult to fall asleep. Worse still, I was waked up very early by 5 or 6 flies buzzing around my head. We checked the screen window and it looked perfect. We suspected they could be coming through the ventilation system as we could see light from its opening. I am grateful anyway that the hotel allowed us to leave a day earlier without penalty. I booked 2 nights with 48 hour cancellation prior to arrival, but they reserved the right to fully charge for the entire stay after that period for whatever reason. If it is not because of this gesture, I would really have given the hotel a one star rating only as the stay was really too uncomfortable. Many mentioned food in restaurant was good. However, I only found it quite average, but then I think it is sort of reflected in their price.

Quite a detailed review, largely because some information on the hotel is difficult to find. As has been mentioned by others, the hotel could do with some updating and redecoration, but this was not a problem for us, and everything seemed clean. Designed for winter, so no A/C: potentially an issue with temperature in mid/upper 30s, but our room was cool enough with windows open throughout the night (no insects). We took the half board option, which was very good value for the location and season, with a small discount for advance booking. Breakfast was very good, with a wide range of products: no complaints except the coffee was truly dreadful! The restaurant is definitely a dining room. Dinner consisted of three choices for starters and main courses, and a dessert ”buffet” (some ”industrial” cakes, tired looking fruit and I had the last slice of melon). Two of the starter options were steamed broccoli and lettuce salad with 4 anchovy fillets. Main courses 2 meat, 1 fish were simple and good, although the fish was served only with a few salad leaves. They have an efficient system, serving quite quickly, and most people leave without lingering over their meal or ordering coffee. Nice outdoor terrace, as well as indoor bar and lounge space. Reasonable bar (and restaurant wine) prices: trained bar staff who made a range of drinks. Various tours and advice on local hiking routes etc are offered. Finally, the pool is not the hotel's: it is the town pool, around 200-300m away. Free entry to hotel guests with a card you can get from reception with a cash deposit: this information was not offered at check in. We would return, but eat dinner elsewhere. However, the hotel offers good value, especially for families with younger children.