Pengguna Tetamu
10 Januari 2025
We booked this hotel on less than 24 hours notice after other plans fell through. Throughout the booking process, the communication with the hotel was excellent, even to the extent of their management team proactively calling whilst we were still abroad to nail down some final details. We don't normally rush into bookings, and were feeling a little bit unsure of whether we had made a good choice, but the pre-arrival experience was so good that we were not surprised to find a fantastic property on arrival. The rooms are huge, well-appointed, quiet and with very comfy beds, and lovely Diptyque toiletries. Numerous treats were left for the kids and for us, and the mini bar which was complimentary was well stocked (there were cheese, crackers, homous, cognac, soft drinks etc). Breakfast (included in the room rate) was fantastic, with a lovely secluded location in the square. But actually, none of the above is was made this stay special; what was really amazing were the team - every interaction was cheerful and helpful, they are clearly very proud of their property and of Cape Town, and spent a lot of time putting together detailed itineraries, booking restaurants and generally being so kind and accommodating. We didn't come across one dud, and I hope management is aware of what a special group they have! As with every stay, there are a few things that can be improved - the rooms are a little dark, we could have done with a few more towels (if we had asked, I am sure they would have been provided!), and although we did walk around the local area, we found it a little bit daunting, although the location is close to a lot of good attractions without itself being in a touristy area. We will definitely return the next time we are in Cape Town!
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