Cappadocia Ozbek Stone House

Cheap price. Location ok.

4 of us stated in the hotel and we liked the views, location and the breakfast so it is nice hotel. But the customer service is non existent. We were offered option to book hot air balloon which we went for. They have it on their website as activity as well. I believed we booked with the hotel or otherwise whydid they pass my details to 3rd parties. We drove from Istanbul with very few breaks to hand in 660 euro for all of us. The balloon was reserved weeks in advance and confirmed as booked. It was the only thing we went to Cappadocia for. We were told wake up at 4.20am. On that morning the person who booked the flight started messing with us...short messages were arriving. Wait, dont wait. Major accident and that people don't die on purpose. I asked several vans passing by, everyone said there was no incident. I told him that we drive by car. He lied to us. He didn't book our balloon flight. We were waiting for long time and finally he said don't wait. You don't fly today, you fly tomorrow. At that point we only realised we were cheated. Reception was closed (says on website 24 hours) so we couldn't get our money. We were worried we wont get it back at all. Around 8.30am I went to the reception to tell him what happened but his response was that it was not his fault and he does not care. I did hand in the money to him and he organised or passed the details to someone else so surely it was his responsibility too for what happened to us. I was relieved when he said we get our money back around midday. By midday I wanted to book another flight in town so I had to persuade him to give me the money back after breakfast. His attitude did not change, he kept saying he doesn't care and it's not his fault. Next day we went to book another balloon flight and the person called the balloon centre. They confirmed there was no accident and nobody died. They said it was very busy day for flying. How could they ruined our holiday like this. Thank you

The hotel is situated in the centre of the town, but fortunately far enough from all the noise and crowd. The room was very clean and cozy and equipped with everything you might need during the stay. There's also a terrace on the second floor which offers a great view of the town - perfect to relax at the end of the day or maybe watch the balloons in the morning. The breakfast was very good and quite diverse. The staff was absolutely excellent, we always received lots of suggestions and they were more than happy to provide us with extra info, recommendations and any help we needed!