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WiseStay
4/531 Ulasan

WiseStay

Riverside|1.69km dari The Marl
The room was pleasant enough, with a comfortable bed and TV with Netflix etc. The shower however had a broken shower head, which was easily fixed so wasn't too much of a bother. We however did have a quarter filled bottle of shower gel in our shower. There is also not much storage, if staying for more than a few nights. Our room was also not cleaned daily, as advertised. No one ever cleaned our room while we were out. We were fortunate enough to not encounter any staff until the morning we were meant to be leaving. No staff greet you as you come in, but that didn't bother us much in terms of self check in. But might not be suitable to guests with special needs. The worst of it had to be the 'Guest Relations Coordinator' Luke H. We emailed after being horribly awoke by a blaring alarm at 7am - when check out wasn't until 10am. We see this is a staff error and/or a misguided attempt at awaking guests 3 hours before check out. My disabled girlfriend was visibly distressed by this event, so wrote an email saying we would have to check out later has she would have to calm down from this experience, as she was very overwhelmed. Then instead of simply emailing a response, to us being upset at our rude awakening. Luke H, decided the most intelligent course of action would be to pound on our door half an hour later - only waking us further. He was beyond aggressive, agitated and confrontational in this interaction and I can honestly say I was in fear for our safety with his erratic and unpredictable behaviour during our conversation. I simply agreed with was he said, to try and stop his emotions spiral further out of control, in between his unhinged ramblings, stomping and pounding. After that situation was defused, we made sure our door was looked, in fear of his return. I would suggest to the hotel that Luke H, be place on some kind of company funded anger management course/support group to help him control these outbursts and for the general safety of guests and those who work with him. All the best. I would say that we would comeback to the hotel, as otherwise it was a positive experience, but the fear of seeing this man again will forever stop that from being possible. Luke H. is a truly terrifying individual and I would advise everyone who stays here to be wary of him.

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Lihat Ulasan Tetamu untuk Hotel di Cardiff

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Austins Guest House
3.9/547 Ulasan
This was a nice little place to stay everything is central to where I needed to be and go too, the town centre is literally less than 10mins away and the train station is also. I traveled down for the WWE Clash At The Castle Event at the principality stadium which was right opposite where I was staying, so I didn't have to travel to far. The room was spacious and very clean, toilet and shower(nice and hot too) & was very clean aswell. Overall enjoyed it here.
Park Inn by Radisson Cardiff City Centre
4/595 Ulasan
Great location. Lobby area nice and a good breakfast. BUT Our room was on Level 5 and it desperately needed updating plus a deep clean. It faced outwards and caught the sun in the afternoon so it was really warm at night and all we had was a small desk fan wafting warm air around. We couldn’t leave the window open as it was far too noisy outside and I was still woken up every morning at 5am by bin lorries and loud bangs with the window closed. No courtesy bottle of water in the room but apparently you’re safe to drink the water from the bathroom tap! I got such a lengthy patronising talk from what I presume was the manager for asking if we could have a bottle of water after seeing a box of them on reception! Most members of staff were friendly but he was just irritating. At checkout I wasn’t even asked how our stay was and I would’ve liked to reiterate how awful the room was I had told a previous staff person on the first day and I was told they were so busy and fully occupied they don’t have time to update and maintain rooms?!? Very odd response to me but I didn’t want to do prolong the debate. I just found it all really disappointing and for that reason will not be staying there again.
Sleeperz Hotel Cardiff
4/5126 Ulasan
Perfect Hotel to explore Cardiff! Really central. Lovely friendly staff. In fact every single person we met in Cardiff was so so friendly! Couldn't believe how quiet it was in the rooms considering we were there on a Six Nations weekend. Superb security on a Six Nations weekend that ensured only residents could access the Hotel. The rooms are compact, but perfectly formed, you have everything you need!! Bed was super comfy too! We didn't opt for breakfast so can't comment on that, but I would highly recommend this great Hotel. We would absolutely return!
Radisson Blu Hotel, Cardiff
3.9/5113 Ulasan
Myself and partner stayed here as we were going to see a gig at the Cardiff arena, location was amazing for this as is so close and also close to the bars, restaurants etc. Staff were lovely and friendly and hotel was nice and clean. No faults.
voco St. David's Cardiff, an IHG Hotel
4.6/5139 Ulasan
Anniversary and birthday. Beautiful hotel looking over Cardiff Bay /Penarth. We had a room overlooking the bay on the 7th floor. Stunning views. Used the Spa and really enjoyed the hydrotherapy funnels. Try and avoid child swim times if you want a little peace. Breakfast was vast offering everything you could possibly need. Catering for vegans too. Lovely stay
Ibis Budget Cardiff Centre
3.7/5120 Ulasan
Room was fine, bed comfortable, wifi worked well. The food seems to be less good than previously. No marmalade! Brown bread of poor quality. Enjoyed the pancake machine though! Staff very helpful and pleasant, and I liked the luggage room service- that was very useful. I will probably stay there again- it's good value for the price asked and is in a central location. Thank you

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