Hotel berhampiran Staples, Carlsbad

Location was in walking distance of where we needed to be. Lots of good places to eat. Rooms were clean but only given one towel for two people? Staff was friendly.

This review is LONG overdue! Paola and team are AH-mazing! We had 18 families stay here for a soccer tournament and the service we received was top notch. From the last minute room changes and meeting room requests, their staff made it happen without complaint. Our team has stayed here 3 times and we have always had a great experience. We will definitely be back. Don't get me started on the location. Talk about prime real estate. I have nothing but great things to say about this hotel and the people that work here. 10/10 experience. If you are looking for a great place to stay for your group, look no further!

Greeted at window by creepy young Indian guy (a young couple with 2 small children live on property and run this place). I didn't have time to search for a hotel, decided on this place spur of the moment because of the location fairly close to Carlsbad Beach and near the Carlsbad downtown area (don't let the location lure you in, it is worth the drive and seeking parking to find a better hotel). I was exhausted from a recent move, my first thought was to take a warm shower. I got into the shower, which was great for the first 3 minutes, then the pipes began singing... and I was hit by this horrid stench which began shooting out the shower nozzel. I was covered with what appeared to be sewage water, backed up putrid plumbing which covered me from head to toe. I had been shampooing my hair, so this caught me between the shampoo and the conditioner -- leaving me to have to rinse off with this horrid putrid water. I tried to rationalize that this didn't happen, but after taking the shower, I opened the door to the bathroom and was hit with this horrid stench which had engulfed the bathroom. No, this was NOT a figment of my imagination... I had indeed been COVERED with sewage plumbing stench. I got sick with what appeared to be the flu so bad that I literally couldn't move out for 2 weeks. I stayed there TWO SOLID WEEKS. Three days of that two weeks, I had a similar plumbing experience in the bathroom. I stayed in Room 113, which has a raised step up to the doorway. The walls had been patched up so much that they looked like a patchwork quilt. DECADES, Maybe even a CENTURY of plumbing issues were hidden beneath the cracks in the walls that they had tried to patch up. I was walking my dog around that property and noticed that the small garden smoking seating area smelled exactly like the plumbing/sewage issues which had spewed all over me in the shower. So, not only was this possibly sewage stench, but smelled like pesticides - like Round Up pesticide. Their room key system is the credit card type thing where it clocks out. Day after day, I was having to go back to the office window to get the key updated and the wifi code/password. The young Indian guy was so rude that he would toss the key at the window box. Incredibly RUDE... the type of rude that makes you want to take on a much more stringent immigration policy in the USA. Every day after 11am, the maid would come to the door. She was nice. I asked them specifically to clean the room two days when I was leaving for the afternoon. Both times, the room was left uncleaned. I travel quite a lot, this is THE WORST motel/hotel experience that I have EVER HAD. Don't STAY HERE. There are far better places to stay. Even Motel 6 is much better! The young couple's attitude was pathetic. If you are not good with people and don't like to be in a ”service” type industry, then for heaven's sake -- don't work at or own a hotel/motel. The maids were nice and friendly. The young coup