Lots of good things to say! The hotel is incredibly well maintained, clearly designed for families with younger kids. Bathrooms had lower height sinks, an awesome play area (LEGOS, a pirate ship, balloon animals, a perfect viewing area to watch the kids), endless amusing music (including in the elevators, at scheduled dance parties), a slick arcade, and more... bottom line, remarkable entertainment at every turn. The breakfast spread at Bricks was especially comprehensive and included a fleet of options that our entire family could confidently eat -- wonderful surprise! Far from your basic ”continental”, this is every breakfast item you can reasonably ask for and then some. I should add that for us, finding that is no small feat... I have a peanut/walnut/tree nut allergy (life-threatening) and my wife has a severe gluten allergy (Celiac disease) and a Casein protein (i.e., cow milk) allergy. All the same, the chef came out and personally walked us through the entire buffet and led us through what was and was not safe, at risk, etc. While we had to make a few educated decisions due to the possibility of cross-contamination by patrons, it was very comforting to see their level of attention to allergy concerns. They even have a dedicated fryolator for their tater-tots/hash browns! Yum!! Our ('basic' Pirate themed) room was incredible, and included a bunch of fun wall-mounted LEGO sculptures, complementary in-room refreshments (Apple Juice, water), a separate sleeping area for the kids complete with bunk beds, and even featured a delightful scavenger hunt that once completed gives you the code to unlock a secret chest in your room that has a few take-home LEGOS sets and a magazine (with free subscription)! We did have a snafu in our stay... The morning we were planning to check out, we connected with the bell-hops at the front of the building and asked for some help getting our bags down from the room (we sadly do not pack light!). However, this only served to showcase the herculean efforts of the LEGO Hotel staff in making our stay magical. Elijah Shepherd, bell-hop from the heavens, promptly agreed to meet us at our room in five minutes time to assist us with getting our things but to our dismay, the door would not open. Our room key would not work, and neither would his master key so he sprinted (LITERALLY!) downstairs to get another This did not work either, but his help and dedication did not cease. He proceeded to run up and down to the lobby relaying the issue up the chain of command a total of THREE times. We eventually worked out that our door lock's battery had failed, preventing all access. Thanks to Elijah, who showed unparalleled commitment to service, a positive attitude, and a caring ear above and beyond the call of duty, this would-be catastrophe was just a minorly annoying inconvenience and it cemented our love of this hotel. Would recommend in a heart beat! Side note, hotel management... Elijah deserves a raise!!! That ma
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