Pengguna Tetamu
11 Jun 2024
So close to a 5/5 ; if I could give a 4.5 I would. I won't repeat all the gushing review, other than to say the place is beautiful, centrally located, great facilities, peaceful setting, and I would go back. We stayed three nights. The one area they MUST improve to garner 5/5 is their service in the restaurant and breakfast. I realize Italians eat meals at a slower pace, and I'm not referring to that. But our wait staff was often undertrained, ill-informed ("no we don't have herbal tea") and overwhelmed. At breakfast the omelette station was crushed, it was difficult to get a cappuccino served in a timely way. We had dinner at Osteria del Grigio and there was much confusion over our order, everything came at once, and then we never saw the staff again (no more wine, no dessert, no after dinner drinks, etc.) I had to get up and ask for the check after trying to get a server's attention. Housekeeping did a great job, service at front desk was efficient and friendly. Valet parking was swift. One last critical observation. We went in the afternoon to the pool. Many people had left, and sitting behind were dirty towels and drink glasses. And they had run out of towels. And no seats that were "open". Clearly people had left. We found this condition on two different afternoons. When we asked, they brought towels and cleaned up a bit. No pool service for drinks, which is fine because the walk to the bar is close. But not something you'd find at other high-end resorts. And while you get used to high prices, $25 for a poolside Pimm's cup seemed kind of steep? A round of drinks for the four of us $100. Yikes.
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