Hotel berhampiran CityMall Bacalso di Cebu

Red Planet is a great option if you don't mind a small, bare-bones room (closet w/ bed + bathroom). The Wifi and air con were strong, and the location next to Ayala Center mall is ideal for Cebu tourists.

The room is very clean. The bedding is very comfortable. The Jr. Suite is inexpensive and spacious. The bathroom tub faucet needs maintenance. The kitchen and wait staff of the hotel isn't great. For instance the service water is often dirty. There are often dirty dishes. The wait staff are below par, often failing to provide basic service (serving the dirty water or clearing away dirty dishes). The housekeeping staff are super friendly and do a great job. I think for the price it's a great choice for a hotel.

I'm a bit disappointed. I've emailed them about the arrangement regarding the bed since this is supposed to be our anniversary celebration and they replied back acknowledging my email and they said that they have the service. But on our check-in, they said that they haven't prepared the room (this is already past 3pm) and that they will just send a cake but no cake was sent to our room. The room smells moldy and the flush in the toilet is not strong enough to flush everything away and takes a long time to have a 2nd flush (I have to take a bath first before doing the 2nd flush). The swimming pool was nice but it would be better if the water is heated since it is very cold up in the 22nd floor. The breakfast buffet is good and they have a variety of cuisines and they keep on refilling them.

Kami mempunyai penginapan yang menakjubkan di sini. JPark ada banyak yang perlu dilakukan untuk seisi keluarga, kemudahan adalah kelas pertama dan kakitangannya sangat baik dan bersemangat untuk menyenangkan. (Jauh lebih baik daripada Plantation Bay.) Terima kasih, CTrip untuk harga yang bernilai tinggi. Kami menginap 3 hari, 2 malam di Mactan Suite yang luas, dan setelah membuat tempahan, kami segera mendaftar masuk, tidak perlu membayar deposit kunci 3k per malam biasa. Kami ingin kembali!

My wife, son, and I went there for my birthday. We wanted to try a new resort in Cebu. Wow were we overwhelmed and surprised. The Sheraton staff treated us with kindness and as if we had been there multiple times. Every single staff member greeted us. From the housekeeping to the guards at both entrances. They even took my son by the hand and kept him entertained while we were checking in. They gave him popcorn. I was also shocked at the one restaurant when they sang happy birthday and gave me a wonderfully delightful cake. It was so smooth and silky. The food was also perfect and tender. The sauce for the fries was very creamy and tasty. For the first time in the almost twelve years in Cebu, even having been to numerous Cebuano resorts including Shangri-la everything was 100 percent perfect. The wifi was strong and no lag, the food was perfect, parking perfect, staff were perfect, beach and pool were clean and perfect. We even go to feed the fish as well which the guard at the water activities area gave us. I mean it was all around perfect for the first time here in Cebu. At Breakfast they even gave me a thank you cake for staying there. I couldn't believe it. It really felt homey and that warm feeling. For the money we spent it was 100 percent worth it. Oh by the way the atmosphere was perfect too. No loud people on cellphones everywhere talking or taking selfies and the like.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

New building, nice and spacious rooms, they clean everyday and change towels. Refills of coffee and water. Complete amenities with your own kitchen refrigerator water kettle and dining area. Nice double beds. City view 😍 and nice swimming pool. They have great restaurant at the roof deck with great menu and 360 view of the city. Accomodating and helpful staff. It would be nice to be back.

At a first glance hotel was pleasant, decorated nicely & clean. However no hot water on the first day we asked for someone to check it whom he said it’s broken, maintenance will be in tomorrow to fix it. 4 days later still nobody has fixed the shower and we’re still having cold showers. Room hasn’t been cleaned in that time either although stated it would be every other, no clean towels, no toilet roll, no water to drink (even if paid for) Tours are extremely expensive through this hotel so advise to to research elsewhere for cheaper options. Building works going on which blew dust into the room and covering our clothes/bags & bed. Screaming little kids with no respect for other guests outside the bedroom window at 6am after politely asking them to move along and be quieter they stayed and continued to shout. Buffet breakfast is gone unless you get there before start time (7am) and limited food allowed - don’t eat the pancakes either couldn’t be rawer if the chef tried. Wifi non existent on 3rd floor, Only positive is the pillows were comfy.

I love the water dispenser idea to reduce plastic use. Can take hot, normal and cold water from the machine near my room 605. I felt so familiar when I decided to book a night here. When I went into the room I opened my email to see that I stayed once on 21 March 2019. Room is very large and comfortable although not new. The charming of the hotel and staff are still the same. Breakfast is set and simple. Restaurant is closed at 21:30pm so we had to walk outside to have dinner. Easy to find places to eat around the hotel. Near 2 Robinson malls at the roundabout and near a convenience store. Deposit 1,000 Peso. 7th floor has very high walls around so views are blocked. If they renovate, hope that they would make glass fences instead.

I booked for a stay on that same day since I want to have a short escape away from home. I searched for a budget friendly short stay and I was amazed I ended up to this cozy place. It was a late check in after work but the receptionist was entertaining and welcoming. I booked a shared room of 4 beds and i find it ok though the space was a bit of a challenge but the facilities were complete and provided. With the amount, i was surprised that there was a breakfast included. This place was truly a great find.