Hotel berhampiran Leci Beach House, Cebu

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

New building, nice and spacious rooms, they clean everyday and change towels. Refills of coffee and water. Complete amenities with your own kitchen refrigerator water kettle and dining area. Nice double beds. City view 😍 and nice swimming pool. They have great restaurant at the roof deck with great menu and 360 view of the city. Accomodating and helpful staff. It would be nice to be back.

My wife, son, and I went there for my birthday. We wanted to try a new resort in Cebu. Wow were we overwhelmed and surprised. The Sheraton staff treated us with kindness and as if we had been there multiple times. Every single staff member greeted us. From the housekeeping to the guards at both entrances. They even took my son by the hand and kept him entertained while we were checking in. They gave him popcorn. I was also shocked at the one restaurant when they sang happy birthday and gave me a wonderfully delightful cake. It was so smooth and silky. The food was also perfect and tender. The sauce for the fries was very creamy and tasty. For the first time in the almost twelve years in Cebu, even having been to numerous Cebuano resorts including Shangri-la everything was 100 percent perfect. The wifi was strong and no lag, the food was perfect, parking perfect, staff were perfect, beach and pool were clean and perfect. We even go to feed the fish as well which the guard at the water activities area gave us. I mean it was all around perfect for the first time here in Cebu. At Breakfast they even gave me a thank you cake for staying there. I couldn't believe it. It really felt homey and that warm feeling. For the money we spent it was 100 percent worth it. Oh by the way the atmosphere was perfect too. No loud people on cellphones everywhere talking or taking selfies and the like.

The room is clean. Glass water bottles that are very eco-conscious. The cleaning service is very prompt, room smells good. Room service for food however needs to improve. Ordered for drinks but took a long time to inform us of the unavailability.

Bad service I will definitely NOT recomment at all. We have booked ahead and they told us the rate wil not change at all. We would understand if they have informed us but we kept asking them and they said no the rate will stay as long you will pay the deposit which we paid right away. Now the person we talked to Ms Shayne has resign they wont honor the rate even we have the emailed but the other person Ms Jessica is still working at Bayfront Hotel Capitol, hasn't informed us at all at least we will know. Money is not an issue here, we were so frustrated about their communication and their service all they want is Money not the service. I even called ma y times but still the reception hasn't informed me at all. We have booked a room with kitchenette and there is stove but no pot to use or any basic things. Like what will I use then?! If you asked extra blanket/pillow/towel they want more money, which you have to pay more. This is why PHILIPPINES has a bad review at all I was looking forward as my friend recommended me to stay here but I should have listen to my GUTS then not to stay here but giving the benefits of the doubt. But I was right then. You don't want to stay here, you can stay at Cebu Parklane hotel and Radisson they have a good service and your money you paid for is worth it.

Checked in at 5:40 PM, I booked for queen-sized but it’s not available they said booking isn’t guaranteed. So if you want to get the room that you want, check in on time. We settled in a 2 single-bed room for a night (Room 922) and requested to be transferred on queen sized bed the next day (Room 613) which took awhile btw, if you have errands transferring of rooms is a hassle. Anyway, room 922 was noisy at night as it is facing the port area which is in operation 24/7. TV was ok at first but later on it didn’t work, signal interruption. When entering the room, I always check the sheets first for stains and bedbugs. No bugs but the bedsheets had stains, I don’t know how they did their laundry but they aren’t doing a good job removing the dirt. When we were transferred to 613 the sheets were heavily stained, I requested it to be changed good thing they changed it right away. Bathroom tissue was low quality, bring your own if you’re very particular with tissues. Breakfast was mediocre. Wifi was spotty. AC unit worked well. Staff were courteous and location was good, just across SM Cebu/ North Bus Terminal. Will I come back? For location and just one night stay maybe yes. For other reasons, no.

The room was clean, comfortable, and spacious enough. There was a mini closet, a small coffee table, and one armchair. We had a Smart TV in our room and were able to access my personal Netflix account through that. There was a mini/personal refrigerator, an electric kettle, mugs, glasses, teaspoons, saucers, small safe, bathrobes, hotel slippers, basic toiletries, and packets of coffee, creamer, and sugar inside the room, too. The breakfast spread was delicious, and the location of the hotel itself was excellent. They had a shuttle service to the beach and around 4 or 5 places to eat for meals. I'm just sad that the check-in time was at 3:00 PM, and the checkout time was at 11 AM. I would have liked to stay a bit longer there.

We had the pleasure to eat at Belmont Cafe. It was an exceptional experience and the service was second to none. From the greeting upon entry to the quality of food and the attentiveness we received, the entire time was incredible. We had the four cheese pizza, fresh lumpia, Laing and other items. The food was beyond delicious and can’t wait to taste more dishes in the future. We want to give special recognition for Chef Ri, she checked on us to make sure we enjoyed the food, a rare thing and much appreciated. Special recognition as well to our server Michael, he went above and beyond to make our visit memorable and was one of the most attentive I have seen, he provided the highest quality of service and others in the future will have a hard time matching his skills. Thank you for all you did to make our dinner one we will not forget.

Keputusan impulsif pada hari itu mendorong kami untuk menempah Amuma Spa Suite Room di Bluewater Maribago Beach Resort. Semasa mendaftar masuk, kami diberi Bilik Premier yang jaraknya berjalan kaki ke pantai. Kami tidak keberatan dengan perubahan kerana harga bilik lebih banyak daripada yang kami pesan walaupun tidak 50sqm berbanding Spa Suite tetapi ia mempunyai tab mandi yang sangat besar dan ia berada di bangunan baru. Sarapan bufet disertakan yang tidak begitu luas tetapi sesuai untuk harga bilik dan citarasa sesuai untuk orang Filipina. Kami juga mencuba pizza mereka di Cafe Delfinos dan itu bagus. Yang tidak kami gemari ialah koktel yang hanya terasa seperti jus oren dan bukan Tequila Sunrise yang saya harapkan. Perkhidmatan kakitangan terpuji dalam melaksanakan protokol kesihatan semasa check-in tetapi ketika di kawasan pantai dan kolam renang, orang ramai (berhati-hati dengan terlalu banyak pengguna hari dan penyedia keahlian, tetamu di rumah adalah orang yang perlu menyesuaikan diri 😂) tidak mengikuti protokol dan hanya diperhatikan oleh keselamatan dan tidak dipanggil. Juga, yang memerlukan penambahbaikan adalah Spa Attendant kerana dia cenderung bertengkar dengan pelanggan (semasa sesi gim saya kerana saya meminta cawan kertas untuk air dan tisu sehingga saya dapat menghapus mesin yang saya gunakan tetapi dia sangat sombong dalam berkomunikasi) dan Atendan Perkhidmatan Pengemasan kerana mereka lupa memasukkan air percuma di bilik kami dan sudu teh untuk kopi / teh. Pantai juga tidak kondusif untuk berenang (hanya untuk berendam), cukup kotor dan mengharapkan orang luar menawarkan pulau untuk anda.