Hotel berhampiran The Archdiocesan Shrine of the Most Sacred Heart of Jesus, Cebu

Good location with wide range of amenities. Hotel and room itself are clean, well-maintained with good internet connection. I came with my spouse and small kids, employees (like Riza and Girlie) were helpful and attentive to our needs. My family felt at home during our stay. Everything was very convenient. Good value for money.

Amazing location next to Ayala mall with a direct entrance leading into The Terraces. All staff were warm and friendly and even the housekeeping staff (Albhey) left a handwritten thank you message for choosing to stay at the hotel. Breakfast was great with a wide selection of hot and cold foods. Definitely recommended.

The location is walking distance to Ayalla mall which is very convenient. the room was generally clean but the furnitures are a bit old and stained, it looked dirty. The room that i was given had a connecting door to another room which was occupied by others. I could hear their voices clearly when they are talking and laughing. I did not feel comfortable having that comnecting door, but since i was only staying for 1night, i did not ask to be transferred. I just felt like they should have told me before giving me that room. Those who plan to book here, if you are not comfortable having connecting doors to another room, better ask before checkin. Its really annoying when they think its ok.

Our view from the room was really nice. But renovation can really be helpful in making it more comfortable. One thing the I dont like is how you open the bathroom door. It will slam on the legs of someone using the toilet lol maybe it is just our room.

The units were not brand new but they were very clean (no cockroaches which is important for me) spacious, and had all that we needed to make our trip comfortable. Breakfast buffet is very good. We stayed for 31 days so realistically, sometimes there will be food items that are on the repeat. What makes staying here so special is actually the staff. They are amazingly nice, pleasant, respectful and very helpful. Special mention to Seira and Joyce from the business center who responded to all our concerns in a timely manner. Then to the Puso Restaurant staff John and Mark who always greet us with a smile and made sure we had our coffee and drinks ready when we have breakfast. The location is also very good, just a few mins walk away from Ayala Mall. We highly recommend booking here.

There are few hotels in Cebu City that provide the same level of premium experience as the Radisson Blu. During every visit the staff have always been attentive and welcoming. The front door staff are efficient at assisting the unload of luggage and the reception staff are quick to check me in. It's also quite nice to be recognised as a previous guest. The rooms are beautifully furnished, and are kept very clean. It is apparent that housekeeping upholds a very high standard of quality. Breakfast buffet has a good selection of cuisines, and an indulgent dessert offering during weekends. While there are a couple of other hotels with a larger selection and variety, the staff here are on point, and are a highlight of the experience. Overall, this hotel will be one I will definitely come back to, and holds a strong place in my list of top 5 hotels in Cebu City.

It was a super nice experience, i was tasked to book a hotel for my aunt from abroad! And i book her in this hotel, i was very happy coz she was very satisfied on her stay.. frm the staff to the vry delightful breakfast served! She want to stay here again on her next vacation

I planned this trip for 4 months because i wanted this to be special. And it is our first time as a family flying together and on top of that our first time in Cebu. Seda is a highly recommended hotel by our friends and with the good reviews i gave in. We are way too early when we arrived. We are offered an early check in of course with additional pay but we opted to wait for 1.5 hours. Since it is really like next to the mall we roam and walk around had our brunch. We came back the check in counter staff was different from the earlier mandatory to ask same question which is perfectly fine. The rooms are spacious, clean , and i must say this room is way better at Conrad near mall of Asia (where we stayed before we fly to Cebu- room smells like old and there’s cockroach in the cupboard) Anyway the highlight of this Seda stay is the surprise Cake and Birthday Song for my mom she literally cried because of happiness Shout out to the BEST, Top notch, unparalleled good service of KINGSWELL and FATIMA of the Breakfast Buffet staff. I can say that Cebuano’s is really legit friendly and happy. All smiles all the way, all throughout our breakfast knowing that the place is packed (Sunday ). Guys you really need to hire and clone these people they are the GEM of Seda Cebu! Thank you again for making this trip a memorable one. One of the reason to visit Cebu Seda is because of Kingswell and Fatime - We will definitely be back to this place.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

We checked in last Sept.15-17 in Fili hotel we had a blast my family were satisfied all the services they offered. The hotel is a five star hotel, so its all worth it what you paid for. The last day we checked out accidentally we left my sons’s iphone in the room we noticed it when we were on the road heading home. I messaged the duty manager MR. STEVEN ROYO SANTIAGO assured to me that phone is just there in the room. Other staff were looking and asking others to help them to find until MR STEVEN SANTIAGO personally went to the room and searched and he found it. I am so happy, HONESTY and INTEGRITY is the right words for you sir STEVEN thank u so much.