Atelier Hotel

I had a lovely stay at Atelier Hotel! It is well located, within walking distance from the center, with a very practical parking lot. The beds are comfy, the bathrooms large, and more importantly the staff is very very kind and helpful. There is a nice a**osphere, good wifi, the rooms are clean and well decorated, and the breakfast is cheap and plentiful. Best price to quality ratio I've ever had, I think, and I would 100% recommend it!

Staff was very polite and helpful, we were on a business trip and had special requirements regarding our invoices and they accommodated all our requests. The parking is available behind the building and I had a view on my car from my room. Rooms are quite big and very well equipped, bathrooms are new and modern. When we left, we got a gift, despite we stayed only one night. I definitely recommend!

I was refused a room despite having paid for it. The hotel does not offer payment by card, and as I had no cash, it was offered by the receptionist that I could pay by a bank transfer, which I accepted. I sent the money on Friday morning and following the instruction from the home which was: "When the payment is done please do send us the payment confirmation.". I sent the confirmation from the bank and since then have not received any feedback from the hotel until Saturday afternoon, when I was already on the way to the hotel. The message, by phone, was that the room for some technical issues would not be available. I accepted apologies understanding that this might happen and asked for a refund of money which I have paid in cash. Then it all started. The request was at first accepted, and then rejected. Later, the reason for the rejection was that the hotel has not received the transfer yet. Finally, I managed to speak to the manager from whom I heard that he did not know me, therefore did not trust me, and that I could have prepared a fake confirmation from the bank, because this is how people would behave like. When I said that I was going to report it to a hotel organisation in Slovenia he said, laughing, that I can do whatever I want. On the positive side I may say that in this situation I received support from the receptionists trying to help me find another location at short notice, and that I have received a full refund with no delay. Which I never doubted. Still, considering the level of mistrust, insunuations, the stress involved and not keeping the original agreement by the hotel (bank confirmation), I would never recommend booking a room at Atelier.

Bad service. In the afternoon at 19 we realized that a light in the room didn't go out. We asked reception to fix it but they were unable to do anything. They didn't change our room. We had to stay all night without electricity in the room to be able to sleep, without the possibility of recharging our electronic devices.

Fantastic location and great hotel. Breakfast amazing (went each morning at 7am so didn't experience any queues). Only knocking off 1 point due to the cash requirement - and had to pay on arrival on the first day. There is a cash machine in the lobby to use if needed. Probably choice of room important as I'm sure there would be noise near the breakfast room. I was in room 111 on ground floor and heard a bit of noise outside in the carpark side but I'm a light sleeper. There was a bottle of water given free each day which was great.

The hotel is OK and not too far from the central pedestrian area so it’s walkable or a short taxi ride. Be sure to reserve parking if you need it…it’s essential. Rooms are decently outfitted with a convenient desk. The available breakfast is better than the average. Staff is welcoming and helpful. There are several minor inconveniences: no credit cards-cash only (there is an A** in the lobby), the room safe is on the floor-hands and knees to reach it, the TP dispenser is a rod on the floor rather than a roller on the wall-why? This is not an elevator building so getting a heavy bag to an upper floor might be a challenge. There are some main floor rooms but they can be noisy since reception is there.

Great location. Walking distance from the railway station. Nice clean rooms. Spacious. Good showers. Reception helpful. Would definitely recommend. Also not far from all important places. Walkable to the old town, castle etc. Shopping areas, and eateries.

Nice central hotel. Mistake was made by hotel on 1st night where instead of a twin room, we were given a double room. They initially said it was our mistake until friend who booked room showed email specifying twin and not double so that was a bit annoying. They rectified it the next day but personally I'd have offered a discount or a late check out as an apology. Being told you've to share a bed with someone you don't want to share a bed with isn't good practice for a hotel. In saying that, the rooms are spacious, clean and facilities are very good. Could do with uht milk instead of powdered creamer though. The rooms by the stairs are very noisy, I'd request another if you're a light sleeper! They give a little parting gift of water and cola along with Slovinian salt. Really nice touch but I'd give it as a welcome gift and not a parting gift. We were flying so couldn't bring the drinks through security but would have loved to have had the drinks for the room during our stay. Just a thought & would stay again.

Had to wait a few minutes for the rain to stop before we walked the three blocks to the Atelier Hotel from the bus station. Had to pay cash for our room and breakfast as they do not take credit cards. Hard to believe in this day and age. Had to walk up six steps from ground level to enter the hotel. Our room was on the first floor a short way from the front desk. Large wood paneled room with king bed. Nice desk with a small table lamp and one outlet. Only one built-in luggage rack so we had to use the round table for 2nd bag. In-room safe was in the bottom of the closet. Had to get on your hands and knees to use, not much thought used there. Had to put room card in slot to make lights work. Push button electronic light buttons at entrance to room and entrance to bathroom. Lights blinked on and off a couple of times during the night. Bathroom had a nice walk-in shower and they provided two each body wash and shampoo, no conditioner or body lotion. Plenty of room for toiletries in the bathroom. Breakfast was four cereals, meats, and cheeses, fried or scrambled eggs with bacon or hot dogs, rolls, yogurt, and coffee . The orange juice tasted awful, but within use date.