HENTIQUE PINECONE HOTEL

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

I really like this place, it is an excellent relaxing place to spend time after a hard work week. I would like to thanks 王杰 and 周平. Their service is above expectation. Looking forward to visiting this place again.

溧陽天目湖涵田度假村初體驗很上分。酒店管理，服務都很到位。出發前一天酒店的經理王傑聯繫我，加了微信，發了酒店的定位，解答了些我的問題。到酒店後服務也周到。酒店的早餐，温泉真的太上分了。希望夏天還能再來

起初並沒有太期待，畢竟怎麼低的價格放着呢，可是入住後卻感受到了無微不至的關心，經理王傑會親自送至房間門口，度假區整個服務都在線，管家阿姨晚上會貼心的送上牛奶，有什麼問題都會很耐心的回答你，真的太棒了，下次還來涵田松果

過年期間在涵田松果住了幾天，非常棒的小度假～入住前酒店王傑經理就詳細的發了過年期間各種活動安排事項，很細心。小朋友玩的東西很多，除了温泉，還有户外遊樂園、萌寵樂園、卡丁車、蹦床，都在房間附近，吃的飯店也不錯，推薦土灶台和魚碼頭～看到了打鐵花火壺表演，工作人員都很熱情，大堂也有小動物們，小朋友説以後還要來玩☺

入住房間第一眼就後悔了，這種榻榻米不要也罷。聯繫經理，説榻榻米是幾塊拼起來的，然後也沒有服務人員來幫忙。哦原來是叫住客自己拼咯，這樣寬的溝還不止一道，中間肉眼可見的藏污納垢，榻榻米上面也是各種污漬。當初選榻榻米就是因為有個三歲孩子，這溝孩子腳都能伸進去了，還非常臟。客房打掃是沒有的，入住時上一位客人的扎頭髮皮筋還套在沐浴露瓶子上，桌面上有零食殘渣，地上還有頭髮。因為這榻榻米質量極差，到處都是草蓆碎屑。第二天客房打掃把用過的毛巾收走了沒有給乾淨毛巾，叫管家送來，居然還不相信要走進房間裏看，這種服務態度負分!雖然是春節期間知道你們很忙，但我也付了加倍的房費。拿錢不幹事，差評!