Hotel berhampiran Purple Sky Healing Arts, Chattanooga

We truly enjoyed our stay at The Hotel Chalet! The decor was beautiful & the staff was so helpful & accommodating. They definitely go out of their way to make your stay as great as it can be! The rooms were clean & extremely spacious, & the beds & pillows were so comfortable. You really can't beat the location right there at the Choo Choo. We had a wonderful time & will absolutely be back!! You should go, it is so worth it!

Great experience. Had everything we needed and more

This property was built to be sensational. It has some great points and some opportunities. Good: super helpful staff all around. Valet on property dining, Starbucks, large rooms, looks like the rooms have been updated but still needs tweaking in bathroom, modern decor. Opportunities: Overall maintenance of the property. Some examples include the Landscaping really needs work, flags flying outside bad condition, improved decor on main floor, have a great outdoor space but when we were there cushions laying everywhere, nothing was wiped down outside, inside restaraunt rails did have good food. If some investment was made in the property it would be so much better. This makes me think this is lack if corporate funding to help their local team improve the property. Location is not great for walking. I felt very safe at the hotel but surrounding neighborhood sketchy. As a long time Hilton Diamond, this makes me uneasy to stay at another curio property. This is the second property this year that really doesn’t live up to Hilton expectations.

酒店比較老舊，尤其是通鋪地毯有潮味，覺得不幹凈。但它位置很好，停車場大，房間大，服務不錯，早餐也不錯，因為熟悉，我多次住這家。有一次住了旁邊的萬豪酒店，雖豪華但房間小，半夜還報了兩次火警，性價比太低，體驗太差。所以經常住這家。

房間設施完善，維護較好，環境優越，旁邊就是Chattanooga 會議中心，出行非常方便，很好的住宿體驗

The hotel is decent but we had a very uneven experience. I think some of it was unique circumstance. We originally booked a corner 2 queen bed room. The check in process was fast and efficient however when we went to our room we immediately noticed a fair amount of mold build up in the shower so we asked to change to another room of the same type. The bellman hadn’t even put the bags in the room yet so it made it easy to change. The next room we went in appeared to be fine until my daughter open the blinds and we found a wasp behind it. Thinking it was no big deal I removed the wasp from behind the blinds but then noticed 2 more. I looked up in the very top corner and nestled all the way up was a wasp nest. The bellman was still with us unloading our bags so we both snapped pictures of it and we obviously had to move again. This time they put us in one of the suites which we very much appreciated the gesture. The room was quite spacious so that was nice. However, it only had 1 king instead of queens which meant someone was going to have to sleep on the couch. This ended up being me so I pretty much didn’t sleep for a few nights. Also the room was a handicap room so the shower had no door and only a shower curtain that was about 3 feet off of the ground. So you had to shower in the corner or the shower and water would get everywhere in the bath room because there was nothing to stop it from splashing. The final night we were there the manager who was on duty offered to comp a dinner for my family given all of the changes. Again, we appreciated the gesture as we didn’t ask for that all. That meal took over 2 hours because the service was very slow. I’m pretty sure they had a 13 or 14 top seated at the same time as us so that was likely the reason. This meal actually ended up on my final bill so it wasn’t comped at all. I didn’t have the energy to fight it so I just let it go. I thought the staff was friendly and they tried to accommodate so that was all appreciated.

This hotel was in a wonderful location. We were in walking distance to lots of good eateries, the aquarium and the river walk. The front staff that we encountered were always kind to us and helpful. We booked a double room and it was nothing spectacular about it. Clean but not spotless. It was comfortable enough to enjoy a weekend getaway as a family. I did notice there was some sort of pink stain in the tub and some shed hair…I just cleaned it out before we used it. The WiFi was good, so we were able to do homework and check emails. All in all, not a bad place to stay! The pool area was nice for the kiddos!

I'm looking forward to staying here this week. I visited Chattanooga a few weeks ago, and stayed at a different Hilton property. This trip, we wanted to stay by the river. Before heading home from my previous trip, I stopped into the HGI, and what a wonderful staff. Emily and Christine told us about the hotel, gave us food and drink establishment recommendations, and room recommendations. All this when our reservation is 3 weeks out. If they treat you like that when you're not a guest, that's all you need to know about how they'll treat you while there. Most importantly, they gave me the restaurant choice to celebrate my bride's birthday. See you soon!

Very nice staff I love the bar and small Cafe I really love the fire pit area and the room was very nice and clean comfortable beds I would definitely recommend this hotel to anybody traveling