Louis Castle Sycamore Hotel

We went for a relaxing 2 nights during the CNY Festival 28th & 29th and there is supposed to be 3 restaurants, however when I tried to reserve a table at the English restaurant they advised it is not open due to the China Holiday. There was then the option of the Hot Pot Restaurant or Chinese and I booked the Chinese Restaurant and they also acknowledged this when we arrived. We wanted to have an afternoon coffee and enjoy the atmosphere of the nice interior of this hotel, we had to wait about 10 min or more for a staff member to arrive and then the only snack we could order with coffee was a small macaroon, which I hate. We then had to walk 20 minutes to a Starbucks. The hotel is situated on a very busy main road and about the only views you get from your room is the road and apartments across the street. The internet states that they have an Executive lounge and upon arrival they advised that they do not have such a thing (Verry misleading and disappointing) We booked a suite and it was nicely furnished and large, also very quiet from outside noises, but that could be because they had no guests??. We turned off the bedroom Air conditioning to stop the noice, however it was still noisy from the other room. The Toilet that was near the entrance of living room had a very bad smell and it did also go into the living room, luckily the toilet near the bedroom did not smell. We went for dinner and asked the staff where is the Chinese restaurant and they showed us the domes outside that is designed for HotPot, there was not much to choose from on the menue and it was also very average and I could not charge it to our room as they said it was seperate from the restaurant. Breakfast was very, very limited and what I would expect in maybe a 3.5 - 4 star hotel in China and certainly not even close to the level go Guangzhou 4 & 5 star hotels. You had to specifically ask for cold milk to put on the small selection of cereal that they offered, the only coffee is a little coffee machine that just makes black coffee and no plate for your coffee cup. During breakfast my wife who is Chinese was speaking to the only service staff there was in the breakfast room and she told us the Chinese restaurant was in another building further from the HotPot section. We cancelled our second night stay and went to see the in-laws the next day which was not part of my plan. Very Disappointing and just another case of build a beautiful hotel, don't maintain the outside of the building at all and don't offer the facilities and service to match what the hotel aesthetically portrays. I absolutely would not suggest staying at this hotel

房間很漂亮，外景很好看，服務非常到位，大堂經理很認真比較負責。 缺點是安排有點問題也可能是攜程的問題（不確定具體原因，建議還是不要用攜程定這家的提前入住）本人在攜程上預訂了提前入住，11點到店以後告訴我房間沒有收拾出來，下午2點才發的消息説有空房，如遇旅遊高峯期需要斟酌一下會不會遇到相同情況，但經理很有耐心也比較負責，表述精準也能記住客户房號👍所以點了。

這家豪華酒店真的是一次超乎想象的住宿體驗！ 從踏入酒店大堂的那一刻起，我就被其優雅而高檔的裝修所吸引。寬敞明亮的空間，搭配着精緻的吊燈和華麗的裝飾品，彷彿走進了一個藝術的殿堂。 服務方面更是無可挑剔。從熱情迎接的門僮到高效辦理入住手續的前台工作人員，每個人都面帶微笑，態度親切。 在住宿期間，服務員們總是隨叫隨到，無論是幫忙尋找遺失的物品還是提供個性化的服務，都讓人感到十分貼心。 房間設施也是頂級的享受。床又大又軟，躺上去就像被雲朵包裹一樣，讓人一夜好眠。巨房間裏的電視、空調、冰箱等一應俱全，都是智能設備，操作起來特別方便。衞生間乾淨整潔，淋浴噴頭的水流量大，洗澡時感覺所有的疲憊都被沖走了。下次還會選擇！🌞🌞🌞