West Coast Resort

The marketing of this place is literally to scam people thinking that this hotel is great, it’s not. When we arrived, we saw another customer who was surprised that they needed to pay another +~450 yuan upon arrival. The staff didn’t know how to treat customers, left my passport on the counter irresponsibly and forgot to give us our room key after finishing our business. On top of the extra 450 yuan to complete the booking, we gad to pay an additional 550 for deposit to stay there. It quickly became evident that the management of the place extorts money from people as we entered our room to see a price list next to our free water bottles, stating that it is 5yuan per water bottle. Breakfast also sucks as there’s limited choices and not even coffee was available. The machine serves instant powder coffee and there’s no indication of where we could sit for breakfast. I stood around with my plate of food for 3 minutes while waiting for other people to finish eating. Then sat at a dirty table to eat my breakfast. Apart from the beautiful location, there’s not much to enjoy at this hotel. There also isn’t any hot springs at this hotel. It’s only a small section of the outside pool that is heated.

Nice hotel, but needs renovation. I wish I went there when is was just built. The building and the rooms have good design (accept the glass doors in the bathroom) but are a bit old. The parking next to the hotel is huge but was full during our three days stays and we were asked to park quite far from the entrance. It was very full. The hotel is right next to the beach which is not crowed or dirty. I wish they had a basin for washing feet at the back gate that leads to the beach. I liked the garden there. The swimming pool is nice but I think it is managed by a different company since the service at the pool is very different from the hotel. But the pool itself is great, very big and clean. You may feel a bit disturbed because of the pool’s lifeguard who always shows and complains about everything. I don’t recommend the restaurant, it’s overpriced for its menu and taste. The breakfast is okay but definitely not something worth commenting on.

酒店挺大的，有很多房間，房間也很大，酒店環境很好，陽台風景絕美，床品也很棒。但是房間有黴味，需要通風，開空調，可以接受。花灑不太好用。早餐菜品不多，但是服務挺好的，而且今年十一人少，可以一邊享受早餐一邊看海景。

酒店度假感拉滿，安排了高樓層視野超好的房間，早上醒來看到這樣的景色真的太棒啦！入住一晚期間有求必應，非常不錯！早餐也很豐富！下次還會選擇入住。

這家酒店無疑是我住過的最佳選擇，從入住到離開的每一個細節都讓人心生歡喜。酒店的房間設施齊全，服務也是非常好，非常值得入住。環境舒適，房間內乾淨整潔，服務態度一流，讓我有賓至如歸的感覺。特別感謝前台陳秋婕、迎賓部王朝可的熱情周到，業務熟練，有問必答，非常專業。無論是從房間的佈置還是餐飲服務，都讓我感到温馨與舒適。酒店的地理位置優越，交通便利，離旅遊勝地僅咫尺之遙，為我的旅行增添了不少便利。這次住宿體驗超讚，讓我流連忘返，下次旅行還會選擇這裏，真心推薦給大家！

設施設備比較舊了一些，早餐品種一般。辦理入住手續時排隊等候的，也能理解因為摩羯颱風的影響，有水有電有空調已經很滿足。

酒店環境衞生很乾凈，前台陳秋婕接待服務很專業，給我們推薦酒店一線海景房，非常認真的給我們介紹了酒店設施，室外游泳池温泉池，周邊遊玩景點，還提醒我們下午去海邊看日落，酒店離海很近，很方便。餐廳早餐菜品豐富美味，這次入住酒店吃住行都很滿意，下次有機會還要來。

我是7026房間客人，我在走廊遇到該酒店的工程部經理何平，便叫住諮詢一下海口景點及遊玩的地方，令我沒想到的是這位工程部經理很耐心、很專業的給我講了好多，這個酒店給我留下了第一好印象，工作人員親切無拘束感，酒店環境優美，服務態度一流，是共度良宵的好去處，再次感謝這位朋友及酒店的優質服務

房間乾淨衞生，泳池不錯，特意帶孩子來過端午洗龍水的。酒店整體服務也不錯，尤其是前台的Tom發現我孩子喜歡小熊🐻還特意送了一衹索菲特官方小熊（我記得酒店前身好像是索菲特酒店）😊