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Mercure Chester Abbots Well Hotel
3.7/5105 Ulasan

Mercure Chester Abbots Well Hotel

Chester|1.32km dari Vicars Cross URC Church
For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.

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Lihat Ulasan Tetamu untuk Hotel di Chester

Mencari hotel berdekatan Vicars Cross URC Church? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Chester Court Hotel
4.2/538 Ulasan
Beautiful hotel. So clean and the aroma in the room and hallways was divine. Spacious room for the 3 of us. Extra bed which was a bonus as we then had a bed each. Staff were very courteous and polite and very helpful. Great location. Short walk into Chester central. Would definitely book again.
The Queen at Chester Hotel, BW Premier Collection
3.9/5117 Ulasan
Checked in to find the room we booked was not available. Booked a classic double with cot for baby. Only had twin room available with no bed for baby, and 2 single beds for me and my wife this was not the room we booked. Reception was very apologetic but there was nothing they could do. We had no choice but to accept as it was 10pm and no alternative. Hotel itself is very nice and breakfast was pleasant. Staff very polite. Just over shadowed by the room situation on this occasion. Stayed here before and will likely stay again.
Mercure Chester Abbots Well Hotel
3.7/5105 Ulasan
For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.
Base Serviced Apartments - City Road
3.8/540 Ulasan
We got this on a deal so it was reduced slightly from £246 to £232.70 (two people in separate rooms for three nights), but even the full price would have been great value. Spacious, really comfortable beds, great range of TV channels, great location. Pretty much everything you could ask for. The only minor issue is that my mother's room got too warm at night. But in fairness, a fan was provided and she used this to help cool it down before going to bed.
Moxy Chester
4.4/5122 Ulasan
A decent and new-build hotel. At a convenient location, near a Waitrose, the town centre and Chester railway station. Recommended for those who would like to stay at Chester. The only problem is some of the light bulbs is broken. And I would like to say Chester is a great town with many historical buildings.
Chester Station Hotel
5/51 Ulasan
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