I recently stayed at this hotel, which was advertised as a four-star property, but my experience was far from what I expected. Based on the website description, we booked here hoping for a comfortable stay, but unfortunately, the hotel did not meet even basic standards. Here's a breakdown of the issues I encountered:
1. Room Door: After closing the door, there was a significant gap, allowing people to see inside the room from the outside. This made the room feel unsafe and uncomfortable.
2. No Air Conditioning: The room air condition is not working, which made it very difficult to sleep.
3. Broken Safety Box: The in-room safety box was not working, which added to my concerns about the security of my belongings.
4. Torn Towels: The towels provided were torn, which was unsanitary and unappealing.
5. Dirty Sink: The washbasin was filthy, with stains and grime left behind, which was completely unacceptable.
Despite these numerous issues, the hotel refused to offer a free room change. We were left with no choice but to pay extra at the front desk for a different room, which was frustrating and disappointing.
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