Hotel terbaik di Richmond

Not the newest motel but it has been refurbished in some areas, a little worn in others. The wifi was a weak point and rather frustrating. That said the staff were very helpful overall. The room was a decent size, our bed comfortable and the bathroom also a decent size and clean. W would stay again. Very pleasant check-in staff

非常喜歡，物美價廉580元人民幣

We had a wonderful relaxing weekend away at the Crowne Plaza Hawkesbury to celebrate our anniversary. Beautifully renovated historical hotel surrounded by manicured gardens, with the best buffet breakfast in their lovely Gazebo Restaurant. We stayed in the spacious junior suite with a small balcony which had beautiful views of the gardens and the mountains in the distance. Our room also had all the modern tech with the latest gadgets to fully enjoy our stay. All the staff were exceptionally friendly and helpful, with a shout out particularly to Paris who gave us excellent local recommendations and was more than happy to answer all our questions. An added bonus was a lovely dessert tray and card for our anniversary that the hotel surprised us with when we came back to our room one evening! Highly recommended.

Good points - the staff member was very friendly and the bar was fine. Bad points - The accommodation. We have no trouble staying in pub accommodation with shared bathrooms and loud patrons and bands. But the state of the accommodation here was completely unacceptable at any price. Our room had dirty stained carpet, yellowish stained sheets, pillowcases and doona cover. The mattress was very lumpy and broken. The TV kind of worked? There was only one small towel provided, despite there being two guests. The staff tried to find another one but to no avail. The women's bathroom was covered in mould and looked disgusting and the men's bathroom toilet had trouble flushing. I cannot speak about the other rooms but in no way do the photos on this site reflect the state of the room we stayed in. This is false advertising.

My husband booked a room for 2 nights for a work trip. He booked around a month in advance via a phone call. He gave his credit card details to pay a deposit and secure the room. When he arrived, they had given away his room due to his credit card having expired. They only noticed on the day of arrival and claim to have called him that morning. He received no call, as evidenced by his lack of missed calls while driving (he showed the staff his phone and they still didn't believe him!). When he asked for the credit card details they had, they quoted him the wrong number. When he said that isn't his card details, they claim it must be an old card. It isn't. He has never had a card with those details or that expiry date. They assure him he must have 🤷‍♀️. Instead of apologising, they continue to tell him he gave the wrong number and they tried to call him, asking 'Shouldn't you have called to confirm your room a week ago?' Well, shouldn't you have taken the deposit weeks ago and called to let him know YOU wrote down the wrong number? He is now without a bed for the night and all you can do is blame him? People make mistakes all the time, but it is made far worse when they are unwilling to own up to them. Absolutely dreadful customer service.

Although we were in this motel room in this complex only for about 20 minutes, I am reviewing this motel , like so many others before me for no other reason but to pre warn future guests of buyer beware! Incidentally we actually never pre booked this motel complex ( Winsd.Motel)room but another one with a different name across the road, i am second guessing owned by the same business owners . On arriving at the said motel we had booked at and paying both a room fee of $100, and then a further bond damages assurity of $50.,( without any prior disclosing of this), we were handed a key and an old broken tv remote with the back cover hanging of it, then told we were not staying at this complex but actually across the road to the winsdor motel, without being informed prior of this substitution. So bags back into the car and over the road we drove. On opening the rickety front door the overbearing smell of damp and bleach confronted us. On turning on the dim main light, vision in the room was not the best so on trying to turn on the fluro lights over the main bead, they were found to not work, as were the fluro light over the kettle /tea making area. In trying to wash my hands after a long drive, there was no hot water forthcoming from taps only cold. As we had paid a damages bond I was not going to cop any undue expenses from my bond fee so i rang the uninterested reception man at the other motel ( The Windsor motel had no reception open) to have these issues documented. There was stains and damp spots in irregular areas of the carpet, mould in the bathroom on the wall, ceiling, tiles, some of which were broken, and an old stained shower curtain, and several bugs on the ceiling in main part of the room. The cup was dirty when i went to make a cup of tea, crud in the bottom of it, so unable to make a tea. As there was no where to sit except on the stained bedspread over the double bed, my husband sat on it to make a phone call, putting the thin rock of a pillow behind his head., only to have a rather modest size cockroach insect scuttle out from between the pillow cover and crawl over him. Terrifyingly this was the clincher for us, I once again waited for the receptionist to answer the phone, demanded he come over to view for himself all the issues we had just witnessed. Eventually he came over, and the response from him astoundingly was Oh! So what do you want me to do about it!We were gobsmacked, & our response was simply that we could not stay in this room and wished not to stay in any of the other rooms either , we requested a refund of our monies so we could move on to another accomodation facility. This was refused, and we were told to come back tomorrow and speak to the manager, of which we said we couldn't as we would be well and truly on our way back home .Once again we tried to explain quite amicably that the room was filthy, smelt, infested with insects and mould, no hot water, lights not working and dirty cups, no hand towel or

No Aircon in bedroom and 35 degrees outside.

Have stayed here a couple of times mainly in the newer rooms and they’re spacious, nicely decorated, clean and the beds and pillows are very comfortable. Staff are friendly and it’s only across the driveway to the hotel which has a great bistro and good atmosphere. Would definitely recommend