Hotel terbaik di Wangaratta

Firstly we are keen travellers and so to make a serious complaint is a first for us but patrons need to be aware of this establishment. We stayed from the 9th to the 12th June 2020. Our booking was through Agoda and also paid for in advance. Agoda have been contacted and are dealing with this concern as well. We have no complaints regarding Agoda. When we arrived it was late in the day, and soon after arrival we went to purchase some dinner which is why the condition of the room was not noticed immediately. That night the portable heater was not working and we could not open the wardrobe. Upon further inspection the room was dirty, mouldy and the bathroom was disgusting. The photos show the mould in the room on the shower curtain and in the shower. On the day after our arrival there was no housekeeping, bed not made. We couldn't open the wardrobe so had to ask for a key. We were told people take the keys which is why there is none there. When we finally got it open, it had dirty mouldy rags in the bottom and smelt. We complained and we're told the housekeeper must have missed it. It hadn't been cleaned for a long long time. Considering the CoVid virus the room should have at least been sanitised. The room is advertised with Foxtel channels. There were none. When we asked he said that they hadn't connected because of the CoVid virus. The light by the bed, globes had blown. There was no way the room had been cleaned as required by general health restrictions alone. To top it off when they did come to make bed and change towels, they actually went to our luggage which was on the floor as we had nowhere to put our clothes or belongings and took out a roll of our own toilet paper from our personal shopping and put it in the bathroom. I hate to think that they went through our other possessions. I do know that some other items were touched. I know that this is not the standard Hotel/Motel Accommodation Agoda is known for which is why we book with them which is why we complained and requested a full refund of the accommodation cost. The cost is one issue but the cleanliness of the room is another. I believe that this needs to be taken further with regards to them not just going through our luggage but also the unhygienic state of the room. This poses a huge health risk for future patrons. We complained to the management of Millers Cottage Motel at the time but their attitude was unhelpful to say the least. Following our complaint lodged with Agoda 5 days ago they still have not had a reply from Millers Cottage Motel despite contacting them several times. You may ask why we didn't move accommodation we would have except we had already paid and as pensioners could not afford an extra cost for 3 nights until later in the week. I am attaching photos for you perusal so as to confirm what I have also explained. I hope that something can be done to protect other patrons from having to encounter this dreadful and unsafe state of this

第一次出差到旺加拉塔 離火車站也很近 床睡得很舒服 大廳就可以吃晚飯， 服務挺好的

Stayed here for two nights to explore the sights and sounds of Wang. We stayed in one of the older style motel rooms. Our room was small but clean and would be perfect if you were sleeping and moving on. Not great if you're planning to spend any time in the room. The motel is set on beautiful grounds, has a great pool and is very quiet. Unfortunately the location comes with a nearby sausage factory that has some smell issues. We couldn't open the windows after 5pm due to the smell - not ideal given the warm weather at the time. Initially we thought it was fertilizer in the garden - evidently the smell was 'wofting' from across the road. All of that said, the staff were excellent, the included breakfast an amazing bonus and the room rate more than reasonable. If the smell could be sorted out, this would be a 5/5 in a heartbeat.

酒店太夜到達會沒有reception,要打電話拿房卡，房間夠大整潔，有廚房可煮食，公寓式酒店。沒有牙膏牙刷拖鞋。

As advertised - this motel was very comfortable and clean, would stay again.

The room and bathroom were clean, the beds were comfy, the service was faultless, location of the hotel convenient and they still provide milk for tea and biscuits too! Well done to management and the entire team of staff who operate this business!

乾淨整潔。