Hotel terbaik di Machelen

Excellent service, specially from the front desk! Clean! Had a greta sleep. I missed my flight and hotel was just want I need at the time. I recommend this hotel to anyone who need to be close to the airport

So, if you have any allergies best avoid this hotel, they have no care for anyone with allergies. I am a celiac, on my first day we got there we were all informed the restaurant was on a small menu due to staff issues, so there was nothing at all for me on this small menu (I have come to expect this) what I didnt expect was to be totally ignored at breakfast. I took a sign that explained my allergies in the local dialect, I took 3 different cards to avoid any issues. I gave the sign to the receptionist who took me to the breakfast buffet and said there was nothing for me. Come the 2nd day, I did the same as the receptionist was different, he took the sign to the chef who informed him there was nothing they could make me. So at €120 a night for bed and breakfast, I couldn't have any breakfast, 3 nights I stayed and I didnt have a single item of food from the hotel. I asked to speak to a manager who obviously ignored me as she didn't want the hassle. When I got home I emailed the company who own ibis (it was a pain to find an email in the first place) they said it wasn't correct and would email the hotel to investigate the issue. After 2 days I get an email back from the manager of the hotel, the email said there was actually something I could eat bar the ham and cheese her receptionist stated. She also explained there was no cross contamination even though I was watching her staff contaminate all the food she claimed I could have. I emailed back and obviously she couldn't be bothered to reply. I tried to email the initial company who now ignored me and refuse to solve this issue. I have never experienced anything like this before, I had nothing to eat for breakfast and as we were on the spa f1 trip when we all got to the track again there was nothing for me so I ended up loosing alot of weight due to this. At €120 a night its ridiculous to think there was no breakfast for me, its even worse to think the hotel refused to dp anything about it. They have a sign above the buffet that had all the allergies on it but clearly this is just a facade as if you ask the staff they have no clue and just stand there going well you can't have any food, it's a shame. Please bare in mine this hotel is in the middle of an industrial estate and there are no other restaurants or takeaways nearby so if you can't eat at the hotel you have to travel to Brussels to get something. So the hotel its self. As stated the staff are all useless and have no care whatsoever The room was small, cold, dirty and unsuitable. There was no safe, the tv didn't work, the window wouldn't close properly, the room was always cold but they provided massive duvets to counter this. One night at 4am there was some kid in the hall having a shouting match with himself, this wouldn't have been the hotel's issue, but I was the first room on the ground floor next to reception, so when this guy was shouting and waking up the whole hotel, he was 5meter away from the receptionist who didn't do any

zeer mooi hotel, en super nieuw. De mensen aan het onthaal zijn vriendelijk, maar je merkt dat het ook voor hen nog nieuw is. Er is een fitness, waslokaal en grappig om zeggen maar de toiletten op -1 zijn zeker de moeite waard om eens te gaan kijken ;-)

Friendly & helpful reception . Good & cause room . Free soft drinks ( water & cola) , coffee & tea. The room has to be cleaned better. The train station is close the hotel. 15 minutes by train to downtown of Brussels

Very convenient location and very clean. The staff was very polite and there was a wide variety of food for beeakfast

La ubicación del hotel es perfecta para ir al día siguiente al aeropuerto o para desplaz**** y visitar los alrededores. Es un hotel básico que cumple su función para pasar un par de noches máximo. No lo recomendaría para una semana de vacaciones, ya que algunas cosas se pueden echar de menos en verano: una piscina donde relaj**** o aire acondicionado para refresc****. Yo fui en mi coche propio porque tenía que desplazarme a 15 minutos del hotel, pero en la puerta paran autobuses. Está ubicado en una zona tranquila y el aparcamiento gratuito está cerrado con una barrera, así que da bastante seguridad dejar el coche. La comida del restaurante está buena y aunque tiene platos fijos en la carta, cada día hay un plato adicional que es distinto. El desayuno incluye un poco de todo: fiambre, fruta, pan, lácteos y bollería. Aunque el zumo daba la impresión de estar aguado.

Free shuttle is the key service I'm attracted to. But the shuttle missed 1 timing and we waited for an hour. Pls remember to contact hotel in advance for shuttle. Hotel is good and clean. If without shuttle, need to take train and it's just across the station.

Booked this to catch my flight for the next morning, nothing less than what was expected, clean room, friendly staffs and most importantly free transport to and from airport, will consider this hotel again for convenience.

The hotel was fantastic, the people were great! The only problem I had was they had a washer and dryer to use but it took 4 hours to do two loads of laundry that cost me $30.00. Because we were traveling backpack that was one of the most important things on our trip. So it was a great disappointment. Other than that the hotel was fantastic and again the customer service was really good. I would definitely stay there again just make other plans to do laundry.

In my experience hotels such as the Holiday Inn Airport Brussels are few and far between. They were prompt, efficient, had answers to all our questions, and catered to our whims. The lobby/main floor caters to the comforts of their guests with a lounge area, bar area, restaurant area, and an outdoor area. The breakfast and dinner was superb (I had the salmon for dinner). Perhaps an improvement could be made to the three slight level differences in the room as it would be safer for those who are a bit wobbly on their feet.