Hotel terbaik di Profondeville

L'accueil a été excellent de la part de ce passionné de motos Kawasaki. Le séjour s'est très bien passé. l'endroit est calme et bien placé à coté de la boulangerie pour se concocter un bon petit déjeuner à la tisanerie mise à disposition. je recommande !

My second stay. Quite convenient if we go by car to namur. A lot of furniture interior shop around (unexpected, but nice). 10 min to city center by car. There are a few bus from city with stop in front of hotel, but the frequency is like 1hr or more. Parking is great at the hotel. Room is good, chic and large. The bar is nice.

Last minute booking on a wandering trip with no agenda. Namur was not on the list of places to visit and it was by chance that we found the chateau on *********** as it was kind of on the way to our next destination. We arrived late to a warm welcome from reception and a room upgrade. The chateau is in a wonderful location perched on the top of a cliff top citadel that tracks its history back 2000 years and is surrounded by lovely gardens and woods. The room was spacious and first class, as was the service and splendid breakfast. Parking is free at the hotel and we took full advantage in the morning to catch the cable car from the summit of the citadel (a five minute walk to the cable car) to the centre of the old Namur town (6 euro return for seniors) a great experience to cap off a lovely stay.

I travelled with my girlfriend in Namur, we chosed this hotel to spend time in the spa for our first trip. The hotel has a good localisation in Namur, we were close to the center and also next to the hill of namur with an amazing view of the city. The room was very confortable, huge and clean. We spend someting like two hours in the bath, it is a very good bathroom. The bed is good, I was just a little bit dispointed that is a double bed and not a kingsize bed (but I still have a good night ! ) To be perfect, I just miss a television with Netflix or Amazon. And staff is very lovely :) To conclude you can go in this hotelif you want to spend a good time with you love !

We were full of positive expectations by the warm and efficient reception for our 5 night stay when we arrived. We had booked a river view room. Sadly the room we had was a renovated room in the eves of the old building . The window had a view but more as a skylight and lacked light.The room was replaced on request. The staff in all departments are polite and try to accommodate the guests however, sadly, short staffing, lack of training and ineffective management results in frustrations and less than the promised quality stay. The lack of attention to detail in all areas: 1. Rooms - not properly cleaned each day . Bed Linen inside out, soap residue on shower walls from previous guests, coffee tray had sugar and spill marks from previous guests, splash marks on mirrors, toilet side not secure, finger marks on all doors, carpet not properly vacuumed, rubbish bin not emptied.The first morning we had no electricity. It wasn’t the room key. We waited a while for it to be sorted. 2. Room service- it’s took 3 phone calls to various departments to place an order. The food arrived promptly but not on a tray , no serving utensils or condiments. With only one chair in the room eating was done standing up by one of us because the plates used did not allow for eating on the bed. 3. Breakfast- there was only 1 person serving approximately 20 guests. So there was no possibility of setting tables , clearing and refilling the buffet . One coffee making machine for the whole restaurant . Self- service and taking about 2 minutes per cup meant that guests were lining up waiting for a while. We chose to eat breakfast outside the hotel there after. 4. No follow through despite requesting remediation of room challenges. After chasing up the duty manager in the evening ,a length discussion and a promise to resolve the issues, we returned to the hotel the next afternoon to nothing having been attended to. By then we were frustrated and embarrassed to have to complain once more. The initial response at the front desk was that it had nothing to do with them. I insisted on seeing the manager who confirmed having received an email from her counter part asking to resolve the problems in our room. No follow through, lack of delegation of duties . We felt abused and that as long as they had received prepayment that they could provide substandard service. The manager apologized yet again, went to see if our room was ready and cake to tell us that it was done. Once more ⅔ of the issues had not been attended too. The cleaner had to return to complete her work, the maintenance men arrived for the toilet. 5. We had invited friends and reserved a table for dinner for the Wednesday evening. Only to receive on email on the Monday the say that the planned music and dinner had been cancelled. 6. The last night we decided to have dinner in the restaurant. I called and booked a table and on arriving was informed that I had not done so. I insisted that they look and told them where were