Hotel terbaik di Olsany

The first impressions were not very positive: we had to wait 20 minutes for check-in and were allocated a room on the street side. Overall, the final experience was good. We were offered to move to garden side half way through our stay, to a more expensive room, and refused the offer. The street side turned to be no problem on second floor (and the noise might be a greater issue on first floor). Beds are good, so we had a very good sleep. Room was clean, though we did not notice any cleaning on a daily basis. In the morning, a light odeur from the kitchen came, probably through the ventilation. Breakfast buffet with good choice, including fruit, cereals and nuts.

服務人員都很親切

I booked an executive room with balcony. It says online that there was airconditioning which was the reason why I booked this studio type room since that week Czech was at its 30+° the entire week. We arrived around 7pm and head straight to their restaurant so we only checked the aircon when we came back to the room. It was not working. We asked for help and the receptionist dont know how to help us too. I was taking hormone medication that really heats up my body inducing a premenauposal state hence why I needed aircon badly. It was too late to pack up and looked for another hotel coz we were so exhausted so I tried to sleep with the fan which was not enough since it was hotter at night. Did not get enough sleep, was awoken a lot of times. At theck out I asked for compensation,which was a headache in negotiating, I even asked if they could just price the room same as the standard room and give me a refund but Supervisor wanted to use the price for the following day which was even higher than what we paid so there was no refund. They offered 10% discount but only to be redeemed when we stay another night. So ridiculous management. Then they also asked to deposit the same amount we paid online upon check in and it has been two weeks now and the money has not been refunded. They only tell me to chase my bank but I already have and said Efi hotel has not issued any refund. Was very stressed and not worth staying!

酒店四星級的，性價比不錯。早餐豐盛，冰箱、微波爐、電水壺都有。旁邊就是TESCO超市

First of all, an exceptional hotel in Brno near the center!! One of the most beautiful experiences, thank you very much! We were celebrating our birthday with a friend and the staff was so kind that they prepared a bottle of wine and rose leaves for us in our room. It was really wonderful and we thank you very much!!!! The breakfasts are absolutely amazing, there is so much choice that we didn't know what to choose first. The staff at the reception were very nice and friendly, they helped us in everything and gave us great tips on where to go to see all the beauties of Brno!