Hotel terbaik di Heikendorf

Don’t stay here. Both times we have been here it has been excruciatingly painful to say the least. The first time we had the so-called presidential suite and another room for the kids. The presidential suite had a door that didn’t fit properly, dirty windows, filthy cushions on the couches. Old-fashioned furniture that has been badly beaten up and they are charging a premium price for the rooms. With the five of us we had quite a bit of luggage and my wife asked for assistance. Eventually somebody from the bar (refused to give his name but someone at reception said he was from the UAE) ambled up to my wife and said “you want some assistance with a luggage?“. Yes replied my wife. He then looked at her and said “we don’t do that here“ and walked off leaving her to struggle with three small children and a number of large suitcases. Absolutely appalling is the only way it can be described. Just simple good manners would dictate that somebody would help a woman with three children and luggage up some steep stairs and into the lift. Just not too hard thing to do for a young man…. Surely? The bathroom is dirty and smelt of mould. The second visit was no better. We would not have stayed here if it hadn’t already been pre-booked and paid. They managed to completely get the booking wrong and then refused to even try and sort it out in order to make our visit more comfortable. Instead, we end up with a tense and very unhappy situation exacerbated by the extraordinarily rude staff at reception who would not listen to our requests. Strongly recommend you stay away from this place.

Ein hundefreundliches Hotel mit sehr schönen Zimmern, direkt an einem Park mit Hunde-Auslaufzone. Das Restaurant und die Bar sind wunderschön eingerichtet und besonders das Restaurant- und Bar-Personal war sehr herzlich und freundlich. Nicht so nordisch-steif, wie man es von manchen hochpreisigen Hotels kennt. Wir fanden das Preis-Leistungs-Verhältnis sehr angemessen. Das Frühstück ist ausgewählt üppig, mit vielen kleinen, ungewöhnlichen Leckereien (kaltgebeizter Lachs, Himbeer-Buttermilch...) und jeden Morgen anders. Die Terrasse mit Blick in den Park und auf einen kleinen Teil der Förder ist einfach ein Traum. Die Weinauswahl ist sehr gut und die Preise für Wein und Menü angemessen. Wir kommen auf jeden Fall wieder!

From start to finish the stay for us here was really poor. Where do we even start? So for €187 a night you’d expect some high quality and at minimum friendly receptionists, I’m not sure I even saw them smile in the 2 weeks I stayed here. Also you wouldn’t expect to walk into a €187 a night hotel and be greeted by a strong waft of cigarette smoke. When arriving in the room all seemed well, the doors were a little difficult to open but besides that couldn’t fault the rooms. We visited the swimming pool downstairs which had no water in and remained without water throughout our stay. Next was the sauna which had signs on the door which said about it being out of order. What about the games room, well there was a ping pong table which at reception you could get hold of the bats and balls but the fusbol table and dart board were clearly there for decoration purposes as there was no ball/darts for them. The breakfast in the morning was a continental style buffet but we were told off for going up and getting second helpings. The bar was also another decorative item as that too was never open. Then we move onto the pool table room, the strongest stench of smoke in the hotel with fag ends left all around the room. The table was the worst quality I’ve ever come across, most the time the pockets didn’t work but when they did balls would get stuck under the table frequently when they were potted, sticks were bent, table was on the piss with a hill at one end of the table. Not to mention myself and a friend were playing a game of pool in their on a couple of occasions when the receptionist would come in and light one up! We then immediately left the room. For €187 a night you really would expect better. Towards the end of our stay late at night the toilet door was jammed and we struggled to open it, with abit of force it opened but slightly damaged around the lock area. I mentioned it to the receptionist the next day and she came up and had a look and said ‘I don’t know what to say but don’t worry about it you seem to have been unlucky’. I asked if there was anything she wanted us to do and she once again said ‘don’t worry about it’ so I didn’t until a couple days later I received an email stating a new door would cost me €250 and that no note was left regarding the door or even an acknowledgement that the receptionist had been informed and even came to our room. Personally all in all I wasn’t at all pleased with my stay here and will not be staying here again in the future